Celtic Insurance Implements Ultimus BPM for Enhanced Insurance Application Processing
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Ultimus BPM Suite
Tech Stack
- .NET
- ASP.NET
- Web Services
- XML
- Active Directory
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Remote Control
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Celtic Insurance Company, based in Chicago, has been providing health insurance products for individuals of all ages for 25 years. Known for product innovation and financial stability, Celtic offers comprehensive coverage through its CeltiCare Health Plan. The company emphasizes high-quality products, customer service, and technological expertise, aiming to make insurance coverage accessible to a broad range of consumers.
The Challenge
The insurance industry requires extensive data collection and compliance with security guidelines. Celtic Insurance faced challenges with their existing document-based workflow system, which was unreliable and unsupported. This led to employees circumventing the system, risking regulatory compliance. Celtic needed a solution to streamline data collection, reduce redundant data entry, ensure procedural adherence, and create a paperless office.
The Solution
Celtic selected Ultimus to replace their unreliable document-based workflow system. After evaluating 150 vendors, Ultimus was chosen for its financial stability, market experience, and business leadership. The deployment involved a detailed Discovery Process to document requirements and map the business process flow. The Ultimus team, in collaboration with Celtic, created a web-based user interface and deployed the insurance approval process within 14 weeks.
Operational Impact
Quantitative Benefit
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