公司规模
1,000+
地区
- America
国家
- Brazil
产品
- nGeniusONE Service Assurance platform
- InfiniStream appliances
- nGenius Packet Flow Switch
- OptiView XG
- TruView Live
- nGeniusPulse
技术栈
- Adaptive Service Intelligence technology
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
Banco Votorantim 成立于 1988 年,是巴西最大的私营银行之一。该银行总部位于巴西圣保罗,拥有 4,000 名员工,在巴西各大城市设有办事处,提供批发银行、财富管理和消费金融服务。他们为客户提供零售和批发银行、财务、外汇、投资银行和资产管理服务。该银行是消费金融领域的领先提供商,提供汽车融资、信用卡、保险经纪和工资贷款等传统服务。
挑战
Banco Votorantim 是巴西一家大型商业银行,它运营着一个复杂的企业网络,以支持其在巴西和国际的分支机构。该银行的客户在分支机构与其进行互动,通过网络服务进行电子互动,并通过电话与呼叫中心进行互动。几年前,该银行实施了一种工具来帮助解决网络问题,但是,随着 Banco Votorantim 的客户群不断扩大,并在巴西和国际开设了更多分支机构,IT 运营团队意识到他们需要的不仅仅是该工具所能提供的。他们需要更深入地了解整个网络中的语音和数据应用服务,以便进行深入、实时的分析、查看和报告,以供 IT 团队的任何成员使用。
解决方案
为了满足其需求,Banco Votorantim 求助于 NETSCOUT® 来为银行的数据中心和分支机构提供可视性和服务保障。nGenius 数据包流交换机被选中用于将数据中心的重要网络流量传送到多个 InfiniStream 设备,以供 nGeniusONE 服务保障平台进行分析。nGeniusONE 平台被选中用于监控银行的应用程序,包括那些影响客户和收入的服务,例如网上银行、信用卡管理和授权、汽车贷款和财富管理,以及分支机构员工使用的所有应用程序。为了支持分支机构的需求,IT 人员部署了 OptiView XG、TruView Live 和 nGeniusPulse。
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