Banco Votorantim of Brazil relies on NETSCOUT Solutions to Deliver Exceptional Services for Customer Applications
Company Size
1,000+
Region
- America
Country
- Brazil
Product
- nGeniusONE Service Assurance platform
- InfiniStream appliances
- nGenius Packet Flow Switch
- OptiView XG
- TruView Live
- nGeniusPulse
Tech Stack
- Adaptive Service Intelligence technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Testing & Certification
About The Customer
Founded in 1988, Banco Votorantim is one of the largest privately held banks in Brazil. Headquartered in Sao Paulo, Brazil, its 4,000 employees deliver wholesale banking, wealth management and consumer finance from offices located in major cities across Brazil. They support retail and wholesale banking, treasury, foreign exchange, investment banking and asset management services to its customers. The Bank is a leading provider in the consumer finance area, offering traditional services including auto financing, credit cards, insurance brokerage, and payroll loans.
The Challenge
Banco Votorantim, a major commercial bank in Brazil, operates a complex enterprise network to support their locations in Brazil and internationally. The bank's customers interact with it at branch locations, electronically with web services, and on the phone with their call centers. The bank had implemented a tool to help troubleshoot network problems several years previously, however, as Banco Votorantim had continued to grow their customer base and added more Brazilian and international locations, the IT operations team realized they needed more than that tool could provide. They needed more visibility into their voice and data application services across the network for in-depth, real-time analysis, views and reports that could be used by any of the members of their IT team.
The Solution
To address its requirements, Banco Votorantim turned to NETSCOUT® to provide visibility and service assurance in the Bank’s data centers and branch offices. The nGenius Packet Flow Switch was selected to feed vital network traffic from the data centers through to several InfiniStream appliances for analysis by the nGeniusONE Service Assurance platform. The nGeniusONE platform was chosen to monitor the bank’s applications including those for customer and revenue impacting services, such as on-line banking, credit card management and authorization, automobile loans, and wealth management, as well as all applications used by associates in the branches. To support the branch office demands, the IT staff deployed OptiView XG, TruView Live and nGeniusPulse.
Operational Impact
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