AppSense Enables Secure and Efficient Mobile Working for Erste Bank
公司规模
Large Corporate
地区
- Europe
国家
- Austria
产品
- AppSense DesktopNow
- Citrix XenApp
技术栈
- User Virtualization
- Remote Access Security
- Granular Access Control
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络安全和隐私 - 身份认证管理
- 功能应用 - 远程监控系统
适用行业
- 金融与保险
适用功能
- 商业运营
- 设施管理
用例
- 网络安全
- 远程资产管理
- 远程协作
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
Erste Bank, one of Austria’s largest banking groups, was founded in 1819 and has grown to become a significant player in the Austrian and central European financial world. The bank, along with its savings banks, forms a strong banking group that combines the benefits of regionally established savings banks with the security and strength of a leading international bank. With 16,500 staff in 1,000 branches, Erste Bank serves over three million customers in Austria. s IT Solutions, the IT service provider for Erste Bank, is responsible for the development, implementation, and services of all central banking applications and operations, employing nearly 4,000 staff with extensive knowledge of banking IT.
挑战
Erste Bank faced several challenges including strict IT security requirements, an increasing number of mobile and home office workers, and a complex infrastructure spread across 80 different locations. Frequent loss of user personalization settings and an increased number of support calls, costs, and user downtime were also significant issues. The bank needed a solution that could provide secure and consistent access to IT services, regardless of the user's location or device, while maintaining strict security policies.
解决方案
To address these challenges, Erste Bank implemented the AppSense DesktopNow product family in cooperation with technical specialists at AppSense. This solution was integrated into their existing Citrix XenApp environment to simplify and optimize the management of user information and access rights. The AppSense user virtualization approach abstracts all personal information from applications, operating systems, and desktops, allowing the IT department to manage and centrally store user information efficiently. This information can then be made available for any access scenario, ensuring consistent user experience and security. The solution also provides granular control over user settings, allowing individual application settings to be reset without affecting others, and ensures that strict security policies are automatically configured and adopted for both internal and remote access scenarios.
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