AppSense Enables Secure and Efficient Mobile Working for Erste Bank
Customer Company Size
Large Corporate
Region
- Europe
Country
- Austria
Product
- AppSense DesktopNow
- Citrix XenApp
Tech Stack
- User Virtualization
- Remote Access Security
- Granular Access Control
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Cybersecurity & Privacy - Identity & Authentication Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Cybersecurity
- Remote Asset Management
- Remote Collaboration
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Erste Bank, one of Austria’s largest banking groups, was founded in 1819 and has grown to become a significant player in the Austrian and central European financial world. The bank, along with its savings banks, forms a strong banking group that combines the benefits of regionally established savings banks with the security and strength of a leading international bank. With 16,500 staff in 1,000 branches, Erste Bank serves over three million customers in Austria. s IT Solutions, the IT service provider for Erste Bank, is responsible for the development, implementation, and services of all central banking applications and operations, employing nearly 4,000 staff with extensive knowledge of banking IT.
The Challenge
Erste Bank faced several challenges including strict IT security requirements, an increasing number of mobile and home office workers, and a complex infrastructure spread across 80 different locations. Frequent loss of user personalization settings and an increased number of support calls, costs, and user downtime were also significant issues. The bank needed a solution that could provide secure and consistent access to IT services, regardless of the user's location or device, while maintaining strict security policies.
The Solution
To address these challenges, Erste Bank implemented the AppSense DesktopNow product family in cooperation with technical specialists at AppSense. This solution was integrated into their existing Citrix XenApp environment to simplify and optimize the management of user information and access rights. The AppSense user virtualization approach abstracts all personal information from applications, operating systems, and desktops, allowing the IT department to manage and centrally store user information efficiently. This information can then be made available for any access scenario, ensuring consistent user experience and security. The solution also provides granular control over user settings, allowing individual application settings to be reset without affecting others, and ensures that strict security policies are automatically configured and adopted for both internal and remote access scenarios.
Operational Impact
Quantitative Benefit
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