Metapack

Pierce AB, an eCommerce operator in the motorcycle and snowmobile industry, was facing the challenge of presenting a local face to customers across 16 countries. The company was looking for a way to consolidate and streamline its logistics while providing exceptional customer service. The company was also looking to scale its business interests internationally. Before implementing MetaPack, Pierce AB was served by only four carriers, which was insufficient for its wide geographical range and growing customer base.

ASOS, an online fashion and beauty retailer, was facing complications in international delivery, particularly in documentation and data. The requirements for these vary by country of destination, adding to the complexity. The company’s international delivery processes required manual intervention to regularly contact carriers and update prices within the ASOS fulfilment systems, as well as paperwork for each order to meet necessary customs regulations. ASOS wanted to manage its increased volume in deliveries and destinations, minimise manual tasks and paperwork, and achieve the best price for carriers around the globe.

Childrensalon, one of the UK’s largest online retailers of children’s fashion, was running a manual despatch operation that used a number of different carriers. In order to process orders through the website, picking lists and invoices had to be printed manually. Although systems were automated as far as possible, there was pressure on staff to select the best carrier and to ensure that all necessary paperwork had been completed correctly. Once the goods were in transit, obtaining tracking information was a time-consuming task that placed an additional burden on customer service personnel. This inefficient use of time and resource combined with the lack of sufficient tracking information led to a procedure that would enable the company to maintain exceptional levels of service to customers.

CB Fashion, a logistics service provider for a wide range of fashion brands, was looking to streamline its operations and expand its product offering. The company was facing challenges in meeting the demands of its fast-paced customer base. The IT team was burdened with tasks that could be outsourced to a specialist firm. The company wanted more flexibility in setting up new carriers and new carrier delivery options to meet the demands of its customers. They were looking for a multicarrier plug-in tool that could help them achieve this flexibility without having to develop it themselves.

3P Logistics, a leader in providing eCommerce and order fulfilment services to online retailers, was facing the challenge of meeting the increasing expectations of customers in the rapidly evolving online world. Customers were demanding extended same-day shipping windows and on-demand order information. As the company's business continued to grow, there was a need to pursue efficiency gains through automation and enhance its service offering to differentiate from other operators. The company was also looking to refine its strategy through data-driven insights.

Festive Lights Ltd, a company specializing in lights for the house and garden as well as Christmas lights and decorations, was facing challenges in processing orders in a timely and efficient manner due to its manual despatch operation. Orders were manually printed off in batches, with address details typed into each carrier management system. Every address label was then printed individually. These methods created the opportunity for human error and took a toll on time and resources. When the time came to divide parcels according to courier, the staff had to rely on assumption. This process was both confusing and time consuming, and would incur additional costs if the parcels were sent with the wrong carrier.