3P Logistics Gains an Edge on Its Competition through Automation
Customer Company Size
SME
Region
- Europe
Country
- United Kingdom
Product
- MetaPack Manager
- Intelligent Allocation
- Automation
- Data Analysis
Tech Stack
- Data Analysis
- Automation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Retail
- E-Commerce
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
- Data Science Services
About The Customer
3P Logistics is a company that provides order fulfilment services for online retailers. The company was launched in 2006 and is based in Warrington, UK. 3P Logistics ships thousands of parcels a year on behalf of its clients. As the business continues to grow, the company is constantly looking for ways to improve its services and differentiate itself from other service providers in the industry. The company recently opened a new 75,000 sq ft order fulfilment centre and is exploring further automation options to increase efficiency and operating capacity.
The Challenge
3P Logistics, a leader in providing eCommerce and order fulfilment services to online retailers, was facing the challenge of meeting the increasing expectations of customers in the rapidly evolving online world. Customers were demanding extended same-day shipping windows and on-demand order information. As the company's business continued to grow, there was a need to pursue efficiency gains through automation and enhance its service offering to differentiate from other operators. The company was also looking to refine its strategy through data-driven insights.
The Solution
3P Logistics adopted the MetaPack Manager platform to automate the manual aspect of packing orders. The solution eliminated the need for an operator to manually key in delivery addresses or determine the choice of carrier, making the dispatch process much easier, faster, and more accurate. The platform also facilitated the seamless exchange of management information such as tracking IDs, leading to an improved customer experience. Furthermore, the company was able to gather essential data through MetaPack, which helped drive efficiencies and reduce spend. The data-driven insights enabled the company to make confident assumptions that helped drive clear decision making.
Operational Impact
Quantitative Benefit
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