Managing Pierce Ab’s International Expansion with Local Delivery Solutions
Region
- Europe
Country
- Poland
- Sweden
Product
- MetaPack Manager
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
About The Customer
Pierce AB is a leading eCommerce operator established in 2009. The company operates some of the most recognized online retail brands in the motorcycle and snowmobile industry. With operations based in Sweden and Poland, Pierce AB has a local presence in 16 European markets. The company's portfolio includes 24MX (motocross), XLmoto (motorcycle), and Sledstore (snowmobile). The company emphasizes on presenting a local face to the consumer, running 40 different websites across all brands in its portfolio. Pierce AB is determined to create a competitive advantage through outstanding service and aims to serve the customer's needs and address issues before they escalate.
The Challenge
Pierce AB, an eCommerce operator in the motorcycle and snowmobile industry, was facing the challenge of presenting a local face to customers across 16 countries. The company was looking for a way to consolidate and streamline its logistics while providing exceptional customer service. The company was also looking to scale its business interests internationally. Before implementing MetaPack, Pierce AB was served by only four carriers, which was insufficient for its wide geographical range and growing customer base.
The Solution
Pierce AB chose MetaPack Manager as a one-stop solution for all of its delivery management needs. The solution provided a single integrated platform for printing labels and assigning parcels to local carriers. This allowed Pierce AB to expand from four delivery providers to 13 local carriers. The constant feedback loop provided by MetaPack Manager enabled Pierce AB customers to obtain instant information on delivery status via SMS. The Pierce AB team also benefited from robust reporting about delivery, which made it possible to gather insights to drive efficiencies and improvements. The implementation of MetaPack Manager has helped Pierce AB to present a friendly face to consumers no matter where in the world they happen to be, promoting future growth.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Improving Production Line Efficiency with Ethernet Micro RTU Controller
Moxa was asked to provide a connectivity solution for one of the world's leading cosmetics companies. This multinational corporation, with retail presence in 130 countries, 23 global braches, and over 66,000 employees, sought to improve the efficiency of their production process by migrating from manual monitoring to an automatic productivity monitoring system. The production line was being monitored by ABB Real-TPI, a factory information system that offers data collection and analysis to improve plant efficiency. Due to software limitations, the customer needed an OPC server and a corresponding I/O solution to collect data from additional sensor devices for the Real-TPI system. The goal is to enable the factory information system to more thoroughly collect data from every corner of the production line. This will improve its ability to measure Overall Equipment Effectiveness (OEE) and translate into increased production efficiencies. System Requirements • Instant status updates while still consuming minimal bandwidth to relieve strain on limited factory networks • Interoperable with ABB Real-TPI • Small form factor appropriate for deployment where space is scarce • Remote software management and configuration to simplify operations
Case Study
How Sirqul’s IoT Platform is Crafting Carrefour’s New In-Store Experiences
Carrefour Taiwan’s goal is to be completely digital by end of 2018. Out-dated manual methods for analysis and assumptions limited Carrefour’s ability to change the customer experience and were void of real-time decision-making capabilities. Rather than relying solely on sales data, assumptions, and disparate systems, Carrefour Taiwan’s CEO led an initiative to find a connected IoT solution that could give the team the ability to make real-time changes and more informed decisions. Prior to implementing, Carrefour struggled to address their conversion rates and did not have the proper insights into the customer decision-making process nor how to make an immediate impact without losing customer confidence.
Case Study
Digital Retail Security Solutions
Sennco wanted to help its retail customers increase sales and profits by developing an innovative alarm system as opposed to conventional connected alarms that are permanently tethered to display products. These traditional security systems were cumbersome and intrusive to the customer shopping experience. Additionally, they provided no useful data or analytics.
Case Study
Ensures Cold Milk in Your Supermarket
As of 2014, AK-Centralen has over 1,500 Danish supermarkets equipped, and utilizes 16 operators, and is open 24 hours a day, 365 days a year. AK-Centralen needed the ability to monitor the cooling alarms from around the country, 24 hours a day, 365 days a year. Each and every time the door to a milk cooler or a freezer does not close properly, an alarm goes off on a computer screen in a control building in southwestern Odense. This type of alarm will go off approximately 140,000 times per year, equating to roughly 400 alarms in a 24-hour period. Should an alarm go off, then there is only a limited amount of time to act before dairy products or frozen pizza must be disposed of, and this type of waste can quickly start to cost a supermarket a great deal of money.
Case Study
Supermarket Energy Savings
The client had previously deployed a one-meter-per-store monitoring program. Given the manner in which energy consumption changes with external temperature, hour of the day, day of week and month of year, a single meter solution lacked the ability to detect the difference between a true problem and a changing store environment. Most importantly, a single meter solution could never identify root cause of energy consumption changes. This approach never reduced the number of truck-rolls or man-hours required to find and resolve issues.
