Managing Pierce Ab’s International Expansion with Local Delivery Solutions
Region
- Europe
Country
- Poland
- Sweden
Product
- MetaPack Manager
Tech Stack
- Not mentioned
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Retail
Applicable Functions
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
About The Customer
Pierce AB is a leading eCommerce operator established in 2009. The company operates some of the most recognized online retail brands in the motorcycle and snowmobile industry. With operations based in Sweden and Poland, Pierce AB has a local presence in 16 European markets. The company's portfolio includes 24MX (motocross), XLmoto (motorcycle), and Sledstore (snowmobile). The company emphasizes on presenting a local face to the consumer, running 40 different websites across all brands in its portfolio. Pierce AB is determined to create a competitive advantage through outstanding service and aims to serve the customer's needs and address issues before they escalate.
The Challenge
Pierce AB, an eCommerce operator in the motorcycle and snowmobile industry, was facing the challenge of presenting a local face to customers across 16 countries. The company was looking for a way to consolidate and streamline its logistics while providing exceptional customer service. The company was also looking to scale its business interests internationally. Before implementing MetaPack, Pierce AB was served by only four carriers, which was insufficient for its wide geographical range and growing customer base.
The Solution
Pierce AB chose MetaPack Manager as a one-stop solution for all of its delivery management needs. The solution provided a single integrated platform for printing labels and assigning parcels to local carriers. This allowed Pierce AB to expand from four delivery providers to 13 local carriers. The constant feedback loop provided by MetaPack Manager enabled Pierce AB customers to obtain instant information on delivery status via SMS. The Pierce AB team also benefited from robust reporting about delivery, which made it possible to gather insights to drive efficiencies and improvements. The implementation of MetaPack Manager has helped Pierce AB to present a friendly face to consumers no matter where in the world they happen to be, promoting future growth.
Operational Impact
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