Why a Fire is No Match for BDR
公司规模
11-200
地区
- America
国家
- Canada
产品
- Datto Tech Support
技术栈
- Virtual Machines
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 备份与恢复
- 基础设施即服务 (IaaS) - 云计算
适用行业
- 金融与保险
适用功能
- 商业运营
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Datacom Limited, a managed service provider (MSP) based in Toronto, specializes in IT and data protection services. The company is led by Steve Coker, who is dedicated to protecting clients from downtime. One of Datacom's customers, a financial institution, faced a significant challenge when a fire in a neighboring building caused extensive damage to shared infrastructure. Despite the potential for major disruption, Datacom's proactive approach and expertise ensured that the customer experienced minimal inconvenience.
挑战
A fire in a neighboring building caused significant damage to the shared underground parking garage and electrical infrastructure, leading to nearly five feet of water in the garage and submerged cars. The customer, a financial institution, couldn't access their offices for a week, which could have resulted in crippling downtime.
解决方案
Datacom had conducted a disaster recovery (DR) simulation test just two months before the fire incident. This preparation allowed them to act swiftly and efficiently when the fire occurred. They had a secondary location reserved for the customer and quickly collaborated with Datto Tech Support to spin up virtual machines. This enabled the customer to continue their operations without significant downtime. The proactive measures and quick response ensured that the financial institution could maintain business continuity despite the challenging circumstances.
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