What It Means to Be an Elite Continuum Partner
公司规模
11-200
地区
- America
国家
- United States
产品
- Elite Server Care
- Tech Advantage program
- Microsoft Office 365
技术栈
- Remote Monitoring and Management (RMM)
- Network Operations Center (NOC)
- Server and Desktop Projects
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 远程监控系统
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
适用功能
- 商业运营
- 设施管理
用例
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 云规划/设计/实施服务
- 软件设计与工程服务
- 系统集成
关于客户
Rouse Consulting Group (RCG), established in 1995, is a best-in-class provider of managed IT services and solutions for small and medium-sized businesses. Operating in 20 states across the Midwest, Northeast, Mid-Atlantic, and Southeast regions, RCG partners with industry-leading technology providers such as Microsoft, Dell, and Hewlett Packard. The company is known for its expertise in delivering comprehensive IT solutions, including server care, network operations, and technical support. RCG's commitment to excellence has enabled it to achieve consistent double-digit growth over the past nine years, making it a trusted partner for businesses seeking reliable and scalable IT services.
挑战
Rouse Consulting Group (RCG) faced a significant challenge when tasked with executing a complete IT refresh for McLaughlin Body Co., a 250-user, 24/7 manufacturing operation. The project was complicated by the fact that RCG's 10-person team had only a 15-hour window each Sunday to implement the changes. Given the scope and complexity of the project, RCG needed additional resources and expertise to ensure a smooth and successful execution. The stakes were high, as any server failure during the migration could halt production and severely impact McLaughlin's operations.
解决方案
To address the challenge, RCG leveraged Continuum's Network Operations Center (NOC) and Tech Advantage program. This partnership provided RCG with access to a vast array of technical expertise and resources, enabling them to handle the project efficiently. The NOC's proactive support and the ability to manually assign work and tickets to Continuum technicians allowed RCG to focus on strategic initiatives while ensuring the project's success. The collaboration included detailed planning and execution, with Continuum's NOC team working closely with RCG and McLaughlin's Network Administrator to ensure a transparent and seamless migration. The combined efforts of RCG and Continuum's NOC team resulted in a flawless implementation, meeting all milestones on time and without any production interruptions.
运营影响
数量效益
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