What It Means to Be an Elite Continuum Partner
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Elite Server Care
- Tech Advantage program
- Microsoft Office 365
Tech Stack
- Remote Monitoring and Management (RMM)
- Network Operations Center (NOC)
- Server and Desktop Projects
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Professional Service
Applicable Functions
- Facility Management
- Business Operation
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
Rouse Consulting Group (RCG), established in 1995, is a best-in-class provider of managed IT services and solutions for small and medium-sized businesses. Operating in 20 states across the Midwest, Northeast, Mid-Atlantic, and Southeast regions, RCG partners with industry-leading technology providers such as Microsoft, Dell, and Hewlett Packard. The company is known for its expertise in delivering comprehensive IT solutions, including server care, network operations, and technical support. RCG's commitment to excellence has enabled it to achieve consistent double-digit growth over the past nine years, making it a trusted partner for businesses seeking reliable and scalable IT services.
The Challenge
Rouse Consulting Group (RCG) faced a significant challenge when tasked with executing a complete IT refresh for McLaughlin Body Co., a 250-user, 24/7 manufacturing operation. The project was complicated by the fact that RCG's 10-person team had only a 15-hour window each Sunday to implement the changes. Given the scope and complexity of the project, RCG needed additional resources and expertise to ensure a smooth and successful execution. The stakes were high, as any server failure during the migration could halt production and severely impact McLaughlin's operations.
The Solution
To address the challenge, RCG leveraged Continuum's Network Operations Center (NOC) and Tech Advantage program. This partnership provided RCG with access to a vast array of technical expertise and resources, enabling them to handle the project efficiently. The NOC's proactive support and the ability to manually assign work and tickets to Continuum technicians allowed RCG to focus on strategic initiatives while ensuring the project's success. The collaboration included detailed planning and execution, with Continuum's NOC team working closely with RCG and McLaughlin's Network Administrator to ensure a transparent and seamless migration. The combined efforts of RCG and Continuum's NOC team resulted in a flawless implementation, meeting all milestones on time and without any production interruptions.
Operational Impact
Quantitative Benefit
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