Western Union Enables an Omni-channel Experience with Fast Data
公司规模
1,000+
地区
- Africa
- America
- Asia
- Europe
国家
- Germany
- India
- Indonesia
- Netherlands
- United States
产品
- TIBCO BusinessEvents®
- TIBCO ActiveSpaces®
- Speedpay
- SOFORT
技术栈
- Fast Data
- In-memory Data Grid
- Hadoop
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据可视化
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Western Union is a financial services and communications company that offers products such as person-to-person money transfers, money orders, business payments, and commercial services. The company places customers at the center of everything it does, including millions of consumer money transfer senders, more than 100,000 business customers in 2013, travelers who lack options for accessing their money overseas, and nongovernmental organizations that otherwise would have difficulty getting funds to the people and places that need it most.
挑战
At Western Union, customers are central to everything. The company aims to make financial transactions as fast and secure as possible, with no margin for error. Customers are increasingly embracing new technologies, especially in regions like Indonesia, India, and Africa, where adoption is faster than in some developed countries. This shift brings new requirements, such as the need to complete transactions on mobile devices. Western Union faced challenges in integrating its payments ecosystem with hundreds of banks, half a million locations, and various post offices, ATM networks, mobile devices, and online and retail locations.
解决方案
Western Union partnered with TIBCO to leverage new, cutting-edge technology for Fast Data. This partnership was crucial for making big data actionable in real-time for online and mobile transactions. The company implemented TIBCO BusinessEvents® and TIBCO ActiveSpaces® in-memory data grid to identify real customers and separate out bad actors. This approach allowed Western Union to offer relevant and secure products tailored to customers' countries and locations. The collaboration with TIBCO also involved top leadership and new ideas to improve customer experience.
运营影响
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