Wainright Trucking Scales Business While Reducing Call Volume by 75% with Rose Rocket
公司规模
SME
地区
- America
国家
- Canada
产品
- Rose Rocket Track and Trace Portal
- Rose Rocket TMS
技术栈
- SaaS
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 远程监控系统
- 功能应用 - 运输管理系统 (TMS)
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 远程资产管理
- 资产跟踪
服务
- 软件设计与工程服务
- 系统集成
关于客户
Wainright Trucking is a Less-than-Truckload (LTL) carrier specializing in dry van freight in southwestern Ontario, covering areas between Woodstock and Windsor. The company offers a range of services including tailgate, straight truck, and cross-dock work. With over 30 years of experience in the transportation industry, General Manager Grant Oldfield aimed to expand Wainright Trucking's customer base by pursuing more shipper-direct business. The company operates with a lean team, making efficiency and scalability crucial for their operations. Wainright Trucking needed a robust software solution to manage the increased demands and improve customer service.
挑战
Grant Oldfield, General Manager at Wainright Trucking, faced the challenge of scaling the business while managing a lean team. As Wainright Trucking pursued more shipper-direct business, they encountered increased demands for status check-ins and order management. The existing systems were either too limited in features or too expensive, making it difficult to find a suitable TMS that could meet their needs without a significant initial investment. The need for a flexible, scalable, and cost-effective solution was paramount to handle the growing customer base and the varied demands of new clients.
解决方案
Wainright Trucking implemented Rose Rocket's TMS to streamline their daily workflows and scale their business. The software allowed them to quickly enter orders, globally search for information, and offer a private and secure track and trace portal. This enabled Wainright to process more orders while improving customer service. The Rose Rocket Track and Trace Portal provided on-demand updates for customers, reducing inbound call volume by 75%. The SaaS structure of Rose Rocket's TMS was particularly appealing due to its cost-effectiveness, requiring no large initial investment in setup and hardware. The software's flexibility and scalability were key factors in Grant's decision, allowing the system to grow with the business. The reporting features of Rose Rocket's TMS also helped Grant monitor results and make informed business decisions.
运营影响
数量效益
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