Trinity Networx Defeats Ransomware with Datto
公司规模
Startup
地区
- America
国家
- United States
产品
- Datto Partner Portal
- Datto Technology
技术栈
- Virtualization
- Backup and Recovery
实施规模
- Departmental Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
技术
- 基础设施即服务 (IaaS) - 备份与恢复
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 质量保证
用例
- 网络安全
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Trinity Networx, LLC. is a managed service provider (MSP) based in Chino, CA. Despite being a small operation with only five employees, Trinity Networx delivers high-quality managed services to its clients, aiming to provide a seamless experience akin to an internal IT department. The company has been in business for over eight years and has experienced exponential growth. Trinity Networx values its partnership with Datto, leveraging various resources such as co-branded marketing, the Datto Partner Portal, and training to support its growth and service delivery.
挑战
Trinity Networx faced a significant challenge when one of their clients, a staffing agency handling sensitive data, was infected with ransomware on two separate occasions. The infections occurred due to an employee downloading infected files via email. The ransomware posed a severe threat to the client's data security and operational continuity, necessitating immediate and effective action to prevent data loss and avoid paying a ransom.
解决方案
To address the ransomware infections, Trinity Networx implemented a multi-faceted approach. They first isolated the source of the ransomware and shut off the map drives to prevent further propagation. They then deleted all the data on the local servers and restored it from a recovery point three hours prior to the infection, ensuring minimal data loss. Trinity Networx also emphasized the importance of end-user education to prevent future incidents. They provided training to help users recognize and avoid ransomware threats. Additionally, they relied on Datto's technology for instant virtualization, which increased uptime and ensured resiliency. Datto's tech support was also instrumental in troubleshooting and guiding Trinity Networx through the recovery process.
运营影响
数量效益
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