Trinity Networx Defeats Ransomware with Datto
Customer Company Size
Startup
Region
- America
Country
- United States
Product
- Datto Partner Portal
- Datto Technology
Tech Stack
- Virtualization
- Backup and Recovery
Implementation Scale
- Departmental Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Cybersecurity
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
Trinity Networx, LLC. is a managed service provider (MSP) based in Chino, CA. Despite being a small operation with only five employees, Trinity Networx delivers high-quality managed services to its clients, aiming to provide a seamless experience akin to an internal IT department. The company has been in business for over eight years and has experienced exponential growth. Trinity Networx values its partnership with Datto, leveraging various resources such as co-branded marketing, the Datto Partner Portal, and training to support its growth and service delivery.
The Challenge
Trinity Networx faced a significant challenge when one of their clients, a staffing agency handling sensitive data, was infected with ransomware on two separate occasions. The infections occurred due to an employee downloading infected files via email. The ransomware posed a severe threat to the client's data security and operational continuity, necessitating immediate and effective action to prevent data loss and avoid paying a ransom.
The Solution
To address the ransomware infections, Trinity Networx implemented a multi-faceted approach. They first isolated the source of the ransomware and shut off the map drives to prevent further propagation. They then deleted all the data on the local servers and restored it from a recovery point three hours prior to the infection, ensuring minimal data loss. Trinity Networx also emphasized the importance of end-user education to prevent future incidents. They provided training to help users recognize and avoid ransomware threats. Additionally, they relied on Datto's technology for instant virtualization, which increased uptime and ensured resiliency. Datto's tech support was also instrumental in troubleshooting and guiding Trinity Networx through the recovery process.
Operational Impact
Quantitative Benefit
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