收费公路管理局利用 NETSCOUT 提高收费应用性能
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® InfiniStreamNG® appliances
- nGenius® 5100 packet flow switch appliance
技术栈
- Web-based applications
- SQL database server
- 40G network
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 运输
适用功能
- 物流运输
用例
- 实时定位系统 (RTLS)
- 交通监控
服务
- 系统集成
关于客户
本案例研究中的客户是一家政府运营的收费公路管理局，负责监管每年为数百万居民、企业和游客出行提供支持的道路网络。该管理局已在整个地区按计划实施了众多基础设施项目，并过渡到使用应答器和车辆贴纸自动支付车费的收费站网络。这种最先进的系统减少了收费站手动现金交易带来的延误，改善了交通流量和驾驶体验。多年来，该管理局的 IT 团队一直依赖 nGeniusONE 服务保证平台来提供应用程序和数据库性能问题的可视性和故障排除。
挑战
政府运营的收费公路管理局负责监管每年为该地区数百万居民、企业和游客提供交通服务的公路网络。该管理局在该地区按时实施了一系列基础设施项目，并过渡到收费站网络，该网络依靠使用应答器和车辆贴纸来处理自动票价支付，从而脱颖而出。这种最先进的系统减少了在收费站手动收取现金交易所产生的延迟。通过大量消除收费站手动收费，管理局改善了整个地区公路的交通流量，从而提高了驾驶体验的质量。然而，自动收费依赖于扫描车辆应答器和挡风玻璃贴纸，将它们与注册客户进行匹配，并成功处理付款账单和收款。这是一项复杂的技术服务，中断可能很难查明。
解决方案
IT 团队通过扩展其 NETSCOUT 解决方案来解决这些挑战。他们添加了扩展的 nGeniusONE 统一通信性能分析，并提供了专用于自动收费的主动视频监控的实时服务仪表板视图。他们还在数据中心环境中添加了额外的 InfiniStreamNG (ISNG) 技术，非常适合高容量监控、高容量聚合链路和用于长期取证分析的大量存储。还添加了 PFS 5100 技术，以支持对新 40G 数据中心网络速度的流量可见性，以分发给 ISNG 和其他监控工具。随着对其应用程序环境的可见性的扩大和网络监控支持的增强，该机构正在使用 nGeniusONE 服务仪表板视图对语音和视频环境进行实时统一通信监控。
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