Toll Road Authority Improves Fare Collection Application Performance With NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® InfiniStreamNG® appliances
- nGenius® 5100 packet flow switch appliance
Tech Stack
- Web-based applications
- SQL database server
- 40G network
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Real-Time Location System (RTLS)
- Traffic Monitoring
Services
- System Integration
About The Customer
The customer in this case study is a government-operated toll road authority that oversees a roadway network supporting millions of residential, business, and visitor travels annually. The authority has executed numerous infrastructure projects on schedule across the region and transitioned to a toll plaza network that uses transponders and vehicle stickers for automatic fare payments. This state-of-the-art system reduces delays associated with manual cash-based transactions at toll booths, improving traffic flow and the driving experience. The authority's IT team has relied on the nGeniusONE Service Assurance platform for years to provide visibility into and troubleshoot application and database performance issues.
The Challenge
The government-operated toll road authority oversees a roadway network that annually supports millions of residential, business, and visitors traveling throughout the region. The authority has distinguished itself by executing a number of infrastructure projects on schedule across the region, as well as transitioning to a toll plaza network that relies on the use of transponders and vehicle stickers to process automatic fare payments. This state-of-the-art system reduces the delays associated with manual collection of cash-based transactions at toll booths. By largely eliminating manual toll booth collections, the authority has improved the flow of traffic across regional roadways and improved the quality of the driving experience as a result. However, automated toll collection depends on scanning vehicle transponders and windshield-mounted stickers, matching them to registered customers, and successfully processing payment billing and collection. This is a complex technology service, and disruptions can be challenging to pinpoint.
The Solution
The IT team addressed these challenges by expanding their NETSCOUT solution. They added expanded nGeniusONE Unified Communications performance analytics, with real-time service dashboard views dedicated to proactive video monitoring of automated toll collection. They also added additional InfiniStreamNG (ISNG) technology in the data center environment, ideal for high-capacity monitoring, high-volume aggregation links, and vast storage for long-term forensic analysis. PFS 5100 technology was also added to support traffic visibility into the new 40G data center network speeds for distribution to ISNGs and other monitoring tools. With the expanded visibility into their application environment and enhanced network monitoring support, the authority is employing nGeniusONE Service Dashboard views for real-time unified communications monitoring of the voice and video environment.
Operational Impact
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