TNT Automates IMS Administration and Improves Controls with SoftExpert Suite
公司规模
1,000+
地区
- Asia
- Europe
国家
- Netherlands
- Spain
产品
- SE Action
- SE Audit
- SE Document
- SE EHS
- SE Performance
- SE Process
- SE Waste
技术栈
- SoftExpert Excellence Suite
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 功能应用 - 计算机化维护管理系统 (CMMS)
- 功能应用 - 企业资产管理系统 (EAM)
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 运输
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 监管合规监控
服务
- 软件设计与工程服务
- 系统集成
关于客户
TNT, headquartered in Amsterdam, is a leading European company specializing in urgent transport and distribution. The company operates in over 200 countries and employs 161,000 people. TNT offers a robust transport network infrastructure in Europe and Asia and is actively expanding its international operations. In Spain, TNT has made significant investments to enhance its operations, aiming to exceed client expectations in document and merchandise transport. The company's strategy focuses on providing innovative, high-quality solutions that are personalized and supported by advanced technological and e-commerce tools.
挑战
TNT faced the challenge of automating the control required during all phases of Integrated Management System (IMS) administration. The company needed a solution that could facilitate the maintenance of its ISO 9001:2000, ISO 14001:2004, and OHSAS 18001:1999 certifications. The goal was to streamline the process management, ensure all employees had access to the most recent document versions, and facilitate the opening and tracking of non-conformities until their resolution. Additionally, TNT sought to improve the overall efficiency and effectiveness of its business management processes.
解决方案
TNT chose the SoftExpert Excellence Suite (SE) to address its IMS administration challenges. The suite includes various modules such as SE Action, SE Audit, SE Document, SE EHS, SE Performance, SE Process, and SE Waste. These modules automate the control required during all phases of process management, allowing employees to access the most recent document versions and facilitating the opening and tracking of non-conformities. The SE solutions also automatically send email notifications for pending items, aiding in the administration of preventive and corrective actions and the handling of corporate indicators. The system's ease of access for all employees and SoftExpert's international presence provide a secure base for future expansions. Additionally, local support in Spain optimizes customer assistance.
运营影响
数量效益
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