TNT Automates IMS Administration and Improves Controls with SoftExpert Suite
Customer Company Size
Large Corporate
Region
- Asia
- Europe
Country
- Netherlands
- Spain
Product
- SE Action
- SE Audit
- SE Document
- SE EHS
- SE Performance
- SE Process
- SE Waste
Tech Stack
- SoftExpert Excellence Suite
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- Software Design & Engineering Services
- System Integration
About The Customer
TNT, headquartered in Amsterdam, is a leading European company specializing in urgent transport and distribution. The company operates in over 200 countries and employs 161,000 people. TNT offers a robust transport network infrastructure in Europe and Asia and is actively expanding its international operations. In Spain, TNT has made significant investments to enhance its operations, aiming to exceed client expectations in document and merchandise transport. The company's strategy focuses on providing innovative, high-quality solutions that are personalized and supported by advanced technological and e-commerce tools.
The Challenge
TNT faced the challenge of automating the control required during all phases of Integrated Management System (IMS) administration. The company needed a solution that could facilitate the maintenance of its ISO 9001:2000, ISO 14001:2004, and OHSAS 18001:1999 certifications. The goal was to streamline the process management, ensure all employees had access to the most recent document versions, and facilitate the opening and tracking of non-conformities until their resolution. Additionally, TNT sought to improve the overall efficiency and effectiveness of its business management processes.
The Solution
TNT chose the SoftExpert Excellence Suite (SE) to address its IMS administration challenges. The suite includes various modules such as SE Action, SE Audit, SE Document, SE EHS, SE Performance, SE Process, and SE Waste. These modules automate the control required during all phases of process management, allowing employees to access the most recent document versions and facilitating the opening and tracking of non-conformities. The SE solutions also automatically send email notifications for pending items, aiding in the administration of preventive and corrective actions and the handling of corporate indicators. The system's ease of access for all employees and SoftExpert's international presence provide a secure base for future expansions. Additionally, local support in Spain optimizes customer assistance.
Operational Impact
Quantitative Benefit
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