Thorlabs Achieves Accuracy and Efficiency Goals with RF-SMART
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- China
- France
- Germany
- Japan
- Sweden
- United Kingdom
- United States
产品
- RF-SMART
- Microsoft Dynamics AX
技术栈
- Automated Data Collection
- ERP System
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Waste Reduction
技术
- 分析与建模 - 预测分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 仓库管理系统 (WMS)
适用行业
- 航天
- 可再生能源
适用功能
- 物流运输
- 质量保证
- 仓库和库存管理
用例
- 库存管理
- 预测性维护
- 供应链可见性(SCV)
- 仓库自动化
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
Thorlabs is a market-leading designer and manufacturer of photonics equipment for research, manufacturing, and biomedical applications. Thorlabs was founded in 1989 by Alex Cable, a Bell Labs research physicist. Headquartered in Newton, New Jersey, Thorlabs operates internationally with more than 500 employees. Manufacturing and sales offices are located in the United States, Germany, United Kingdom, France, Sweden, China, and Japan. They provide high-tech and often customized equipment to companies, government agencies, and individuals involved in the aerospace, renewable energy, defense, security, medical, biotech, telecommunications, or electronics industries.
挑战
For Thorlabs, providing superior customer service is as much a priority requirement as maintaining their quality certifications. Their challenges? Continue to be the leader in supplying sophisticated equipment to one of the fastest-growing high-tech industries, increase already high customer satisfaction, and eliminate costs. Their path? Increase the sophistication of internal processes by efficiently increasing automation. Thorlabs chose to focus on reducing errors in shipping their more than 12,000 products – some of which vary only slightly in shape, size and part number. Their specific operational goals were to achieve total customer service with same day shipping and zero errors, and fully implement LEAN principles.
解决方案
After a thorough review of available options, Thorlabs selected and implemented the RF-SMART automated data collection solution. With RF-SMART, they could eliminate shipping errors and extend the functionality of Microsoft Dynamics AX, the ERP system they had used satisfactorily for five years. “We found RF-SMART to fill our needs on three points,” said Sam Rubin, Senior Operations Manager, Thorlabs. “One, RF-SMART has a small, less intrusive footprint into Microsoft Dynamics AX. Two, it is a product fully maintained by RF-SMART’s developers and RF-SMART support. And, three RF-SMART allows maximum use of the Microsoft Dynamics AX built-in warehouse features we already owned.” Thorlabs’ implementation was simultaneous in their two largest manufacturing and distribution locations – the corporate headquarters in Newton, NJ and the German facility in Munich, Germany.
运营影响
数量效益
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