The Co-Operative Bank UK Bank Provides Accurate Reporting Across Business Centres
公司规模
1,000+
地区
- Europe
国家
- United Kingdom
产品
- WebFOCUS
- WebFOCUS Resource Manager
- FOCUS
技术栈
- Web-based reporting tool
- Mainframe reporting
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 系统集成
- 培训
关于客户
The Co-Operative Bank is the only UK high street bank with an ethical policy that gives customers a say in how their money is used. It has over 100 outlets in the UK and more than 3 million customer accounts. The bank offers everything from 24-hour banking via call centres, to credit cards and ‘green’ mortgages. It is also the bank behind smile, the first full Internet bank in the UK. In 2002, The Co-Operative Group announced the formation of Co-Operative Financial Services Ltd (CFS), bringing The Co-Operative bank under the same strategic leadership as the Co-Operative Insurance Society (CIS). The bank positions itself as a ‘breath of fresh air’ within the UK financial services industry for a number of reasons, not least its commitment to exceptional levels of customer service and unique, broad-ranging product portfolio.
挑战
The Co-Operative Bank, a UK-based bank with over 3 million customer accounts, was facing a challenge in providing fast, accurate, and easy-to-read reports for distribution via email to its 19 business centres across the UK. The bank's operations are run out of these regional Corporate business centres, which manage the Bank’s core corporate customers. Therefore, it was essential for these centres to have timely access to accurate information that would affect decisions made on both individual accounts and across the wider customer base. The bank had been using Information Builders’ FOCUS product to create mainframe reports. However, the system did not provide a distribution process for the Bank- once created the reports had to be taken offline, sent to be printed and then packed and shipped to the relevant departments. This could take up to five days from running the job to end users receiving the output.
解决方案
The Co-Operative Bank decided to migrate to using a web-based reporting tool, WebFOCUS, provided by Information Builders. WebFOCUS provides various methods of delivering information in a timely and efficient manner. The two methodologies utilised comprise of web-based applications or Information Builders distribution tool Report Caster. This has considerably reduced manual processing overheads and enabled developers to concentrate on producing business critical information. WebFOCUS has enabled reports to be delivered directly from the mainframe in real time, in a format that is simple for end users to understand. The solution also allows the reports to be distributed via email to key staff within the Co-Operative Bank’s 19 business centres, giving them easy access to accurate, up-to-date information on a regular basis. Reporting generally falls into two categories; firstly, event-based alerts that require immediate attention/action and secondly, general management information.
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