Systems Integrator Becomes “Virtual IT Department” for Customers with Remote Support Appliance
公司规模
11-200
地区
- America
国家
- United States
产品
- Bomgar
技术栈
- Remote Support Solutions
- Appliance-based products
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 远程资产管理
- 远程协作
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
Beringer Associates, Inc. is a company founded in 1995 and headquartered in Pennsauken, New Jersey. They provide design, implementation, and support of Managed Network Services, VOIP phone systems, and CRM software to small and medium-sized businesses. They have a strong focus on supply chain-oriented companies and those with distributed sales and workforces. Beringer is a Microsoft Gold certified partner and a GoldMine Premier Solutions Partner. They serve over 1,000 companies nationwide, servicing over 300 devices and servers for these companies, alongside thousands of end-users.
挑战
Beringer Associates, Inc. provides design, implementation, and support of Managed Network Services, VOIP phone systems, and CRM software to small and medium-sized businesses. They service over 300 devices and servers for these companies, alongside thousands of end-users. Their growth over the years has been largely based on their reputation for providing excellent service and support to their clients. However, serving customers with distributed sales and field services requires Beringer support reps to be able to access customer desktops no matter where they are located. In addition, many Beringer customers are in the financial services industry and are very concerned with security and audit capabilities. Unfortunately, none of the solutions they used in the past easily enabled remote access through firewalls or had sufficient auditing to meet these needs.
解决方案
In 2007, Beringer initiated a project to find the best remote support solution on the market that met their three primary needs of accessibility, security, and customer satisfaction. After evaluating several solutions, Beringer decided on Bomgar in December of 2007 and had it up and running immediately. Beringer selected Bomgar for a number of reasons including multiple operating system support, appliance-based security, unattended systems support, and customizable end-user survey. Bomgar helps Beringer meet regulatory requirements by providing an audit trail in a central location. Bomgar was the only vendor Beringer evaluated that had the ability to remotely connect to unattended systems without involving the end-user.
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