Synoptek Anticipates a 30% Efficiency Gain with Unified PSA-RMM
公司规模
1,000+
地区
- America
国家
- United States
产品
- Datto RMM
- Autotask PSA
技术栈
- Remote Monitoring and Management (RMM)
- Professional Services Automation (PSA)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- Professional Service
适用功能
- 商业运营
用例
- 过程控制与优化
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Synoptek, Inc. is a Managed Service Provider (MSP) that offers a range of IT services to its clients. The company was facing operational inefficiencies due to the use of multiple, disparate systems for remote monitoring and management (RMM) and other business functions. Eric Westrom, the newly appointed CTO, recognized the need for a more streamlined and integrated approach to manage the company's data and daily tasks. Synoptek aimed to improve its service delivery by consolidating its tools and platforms into a single, unified system. The company sought a strategic partner to help achieve this goal and ultimately chose Datto for its technology and support capabilities.
挑战
Eric Westrom, the CTO of Synoptek, Inc., identified inefficiencies in the company's operational platforms shortly after assuming his role. The company was using a legacy remote monitoring and management (RMM) tool that was outdated and separate from other business management platforms. This led to multiple systems in place, causing confusion and inefficiencies. The need for a streamlined, integrated system became apparent to ensure that all employees could access and manage data from a single platform. The goal was to eliminate the need for multiple tools and create a unified system that could handle various business functions such as tracking projects, financials, and tickets.
解决方案
Synoptek decided to partner with Datto to address its operational inefficiencies. Datto's Remote Monitoring and Management (RMM) tool, along with its Professional Services Automation (PSA) platform, Autotask, were chosen for their high level of integration and support. The implementation began in July 2017 and was completed by early December 2017, converting over 20,000 endpoints. Datto's professional services team worked closely with Synoptek throughout the implementation, providing significant support and ensuring a smooth transition. The unified platform allowed Synoptek's employees to access and manage data from a single location, eliminating the need for multiple systems and improving overall efficiency.
运营影响
数量效益
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