Synoptek Anticipates a 30% Efficiency Gain with Unified PSA-RMM
Company Size
1,000+
Region
- America
Country
- United States
Product
- Datto RMM
- Autotask PSA
Tech Stack
- Remote Monitoring and Management (RMM)
- Professional Services Automation (PSA)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Synoptek, Inc. is a Managed Service Provider (MSP) that offers a range of IT services to its clients. The company was facing operational inefficiencies due to the use of multiple, disparate systems for remote monitoring and management (RMM) and other business functions. Eric Westrom, the newly appointed CTO, recognized the need for a more streamlined and integrated approach to manage the company's data and daily tasks. Synoptek aimed to improve its service delivery by consolidating its tools and platforms into a single, unified system. The company sought a strategic partner to help achieve this goal and ultimately chose Datto for its technology and support capabilities.
The Challenge
Eric Westrom, the CTO of Synoptek, Inc., identified inefficiencies in the company's operational platforms shortly after assuming his role. The company was using a legacy remote monitoring and management (RMM) tool that was outdated and separate from other business management platforms. This led to multiple systems in place, causing confusion and inefficiencies. The need for a streamlined, integrated system became apparent to ensure that all employees could access and manage data from a single platform. The goal was to eliminate the need for multiple tools and create a unified system that could handle various business functions such as tracking projects, financials, and tickets.
The Solution
Synoptek decided to partner with Datto to address its operational inefficiencies. Datto's Remote Monitoring and Management (RMM) tool, along with its Professional Services Automation (PSA) platform, Autotask, were chosen for their high level of integration and support. The implementation began in July 2017 and was completed by early December 2017, converting over 20,000 endpoints. Datto's professional services team worked closely with Synoptek throughout the implementation, providing significant support and ensuring a smooth transition. The unified platform allowed Synoptek's employees to access and manage data from a single location, eliminating the need for multiple systems and improving overall efficiency.
Operational Impact
Quantitative Benefit
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