适用行业
- 金融与保险
适用功能
- 销售与市场营销
用例
- 库存管理
- 人员跟踪与监控
关于客户
澳大利亚区域银行是一家会员制银行,为客户提供服务已近 50 年。该银行以其灵活性和风度翩翩的方式而闻名,已发展成为“四大”银行的首选替代品。该银行以简化复杂流程并确保其团队采用最新流程为客户和彼此提供无缝体验而自豪。然而,由于组织变革以及针对不同贷款产品、用户和渠道的不同贷款流程,该银行在贷款领域面临挑战。
挑战
澳大利亚区域银行是一家以其灵活性和简单性而闻名的会员制银行,在贷款领域面临着复杂的挑战。该银行正在处理大量的组织变革,并且针对不同的贷款产品、用户和渠道有不同的贷款流程。这导致了重复的流程,每当发生变化时,每个流程都需要更新。这不仅造成了管理负担,而且还导致了一系列稍微过时的流程。随着流程数量成倍增加并使其保持最新状态变得更加复杂,员工对流程的信任(这本应是单一事实点)开始受到侵蚀。该银行需要一个解决方案来简化流程、重新获得员工信任并改善客户服务。
解决方案
该银行利用 Nintex Promapp 的流程变量管理 (PVM) 功能来简化和简化其贷款流程。 PVM 允许银行建立标准流程,然后根据需要添加细微的流程变化。这意味着在合规或立法转变或流程审查之后,银行团队只需修改一个标准流程。如果适用,变更也将影响流程变化。这不仅简化了流程管理,也让员工对流程更有信心,对客户服务产生了积极影响。将贷款流程调整为“标准+变化”的工作方式也有助于银行发现和澄清其核心活动,从而更容易发现改进机会。
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