Spotlight: San Joaquin RTD
公司规模
1,000+
地区
- America
国家
- United States
产品
- Ecolane DRT
- Ecolane Touch Screen MDT
技术栈
- Android
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
San Joaquin Regional Transit District (RTD) is a public transportation provider in the United States, serving the residents of San Joaquin County, California. RTD offers a range of transit services, including fixed-route bus services, commuter services, and demand response services for individuals with mobility restrictions. The organization is committed to providing safe, reliable, and efficient transportation options to enhance the quality of life for its community. With a focus on innovation and customer satisfaction, RTD continually seeks to improve its services and operations through the adoption of advanced technologies and solutions.
挑战
San Joaquin RTD faced several challenges in providing a Mobility as a Service (MaaS) solution to the general public and disabled riders. They needed a mobile app that could securely process credit card payments and display a map covering the appropriate service areas. Additionally, they aimed to operate more efficiently and streamline internal operations. A significant part of their challenge was to offer demand response services to all riders, especially those with mobility restrictions.
解决方案
To address these challenges, San Joaquin RTD implemented Ecolane DRT, a completely automated scheduling and dispatching software. This solution streamlined their operations by automating the scheduling and dispatching processes. Additionally, they deployed Ecolane Touch Screen MDT software with turn-by-turn navigation running on Android tablets, which enhanced the efficiency of their fleet management. The advanced mobile app developed for this program was capable of accepting credit card payments, providing a portal for riders to book and manage trips, and sending push notifications. This comprehensive solution empowered riders to register on the fly and book their trips either through the mobile app or by calling dispatch, giving them control in the palm of their hands.
运营影响
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