Spotlight: rabbittransit
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Ecolane DRT scheduling & dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Deviated Route Software
- EcoWeb Self Service Customer Scheduling
- Advanced Ecolane Reporting System
技术栈
- IVR Solution
- Web-based automated scheduling
- Ad-hoc reporting tool
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
rabbittransit is a public transportation service provider that operates in rural and urban areas, offering fixed-route and paratransit services. They serve a diverse customer base, including individuals with disabilities, senior citizens, and the general public. rabbittransit is committed to providing reliable, efficient, and accessible transportation options to improve the quality of life for their customers. They have a strong focus on customer satisfaction and continuously seek innovative solutions to enhance their services and meet the evolving needs of their communities.
挑战
rabbittransit faced several challenges, including the need for uniform service procedures through a single vendor and platform to avoid inconsistency and fragmentation in service. They also needed to address the unique challenges of serving rural communities, such as longer distance trips, increased ride times, and meeting mobility needs while improving accessibility. Additionally, they needed to maintain operations, efficiency, and profitability without sacrificing customer service. Finally, they required a scalable software solution that would enable growth as they expanded service areas into ten counties.
解决方案
rabbittransit implemented the Ecolane DRT Coordinated Transit Software System to address their challenges. This comprehensive solution included Ecolane DRT scheduling and dispatching software, Ecolane Touch Screen MDT software, Ecolane Deviated Route Software, and EcoWeb Self Service Customer Scheduling. Additionally, they utilized the Advanced Ecolane Reporting System along with an ad-hoc reporting tool and extensive PennDOT custom reports. The IVR Solution was also integrated to enhance customer communication. This software suite provided a complete web-based, automated scheduling and dispatching solution, enabling continuous optimization and real-time adjustments based on driver performance and changing conditions. The user-friendly interface, tutorial videos, and online learning management system facilitated easy adoption and usage by staff and customers.
运营影响
数量效益
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