Spotlight: rabbittransit
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling & dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Deviated Route Software
- EcoWeb Self Service Customer Scheduling
- Advanced Ecolane Reporting System
Tech Stack
- IVR Solution
- Web-based automated scheduling
- Ad-hoc reporting tool
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
rabbittransit is a public transportation service provider that operates in rural and urban areas, offering fixed-route and paratransit services. They serve a diverse customer base, including individuals with disabilities, senior citizens, and the general public. rabbittransit is committed to providing reliable, efficient, and accessible transportation options to improve the quality of life for their customers. They have a strong focus on customer satisfaction and continuously seek innovative solutions to enhance their services and meet the evolving needs of their communities.
The Challenge
rabbittransit faced several challenges, including the need for uniform service procedures through a single vendor and platform to avoid inconsistency and fragmentation in service. They also needed to address the unique challenges of serving rural communities, such as longer distance trips, increased ride times, and meeting mobility needs while improving accessibility. Additionally, they needed to maintain operations, efficiency, and profitability without sacrificing customer service. Finally, they required a scalable software solution that would enable growth as they expanded service areas into ten counties.
The Solution
rabbittransit implemented the Ecolane DRT Coordinated Transit Software System to address their challenges. This comprehensive solution included Ecolane DRT scheduling and dispatching software, Ecolane Touch Screen MDT software, Ecolane Deviated Route Software, and EcoWeb Self Service Customer Scheduling. Additionally, they utilized the Advanced Ecolane Reporting System along with an ad-hoc reporting tool and extensive PennDOT custom reports. The IVR Solution was also integrated to enhance customer communication. This software suite provided a complete web-based, automated scheduling and dispatching solution, enabling continuous optimization and real-time adjustments based on driver performance and changing conditions. The user-friendly interface, tutorial videos, and online learning management system facilitated easy adoption and usage by staff and customers.
Operational Impact
Quantitative Benefit
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