Spotlight: Knox County VanGo
地区
- America
国家
- United States
产品
- Ecolane DRT
- Ecolane Touch Screen MDT
技术栈
- Android Tablets
- Turn-by-Turn Navigation
- Vehicle Tracking
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Knox County VanGo is a transportation service provider that aims to offer efficient and reliable transit solutions to its riders. The organization focuses on demand-response services, catering to a diverse range of passengers, including those with mobility restrictions. By transitioning to an automated system, Knox County VanGo sought to enhance its operational efficiency and provide better service to its customers. The organization is committed to improving customer satisfaction and optimizing its resources to serve more riders effectively.
挑战
Knox County VanGo faced several challenges in their operations. They wanted to transition from paper scheduling to an automated system with same-day trip capability to better serve riders. Additionally, they needed fast, accurate, real-time reporting to track ridership each day and the time it takes between pick-ups and drop-offs. The goal was to operate more efficiently and streamline operations internally. Another significant challenge was to improve the efficiency of demand-response services to all riders, especially individuals with mobility restrictions.
解决方案
To address these challenges, Knox County VanGo implemented Ecolane DRT, a completely automated scheduling and dispatching software. This solution enabled same-day trip booking capabilities through an automated system working in a real-time environment. Additionally, they deployed Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, vehicle tracking, and mileage calculators, running on Android tablets. This comprehensive solution provided quick, accurate real-time optimization, allowing Knox County VanGo to streamline its operations and improve service delivery.
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