Spotlight: Knox County VanGo
Region
- America
Country
- United States
Product
- Ecolane DRT
- Ecolane Touch Screen MDT
Tech Stack
- Android Tablets
- Turn-by-Turn Navigation
- Vehicle Tracking
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Knox County VanGo is a transportation service provider that aims to offer efficient and reliable transit solutions to its riders. The organization focuses on demand-response services, catering to a diverse range of passengers, including those with mobility restrictions. By transitioning to an automated system, Knox County VanGo sought to enhance its operational efficiency and provide better service to its customers. The organization is committed to improving customer satisfaction and optimizing its resources to serve more riders effectively.
The Challenge
Knox County VanGo faced several challenges in their operations. They wanted to transition from paper scheduling to an automated system with same-day trip capability to better serve riders. Additionally, they needed fast, accurate, real-time reporting to track ridership each day and the time it takes between pick-ups and drop-offs. The goal was to operate more efficiently and streamline operations internally. Another significant challenge was to improve the efficiency of demand-response services to all riders, especially individuals with mobility restrictions.
The Solution
To address these challenges, Knox County VanGo implemented Ecolane DRT, a completely automated scheduling and dispatching software. This solution enabled same-day trip booking capabilities through an automated system working in a real-time environment. Additionally, they deployed Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, vehicle tracking, and mileage calculators, running on Android tablets. This comprehensive solution provided quick, accurate real-time optimization, allowing Knox County VanGo to streamline its operations and improve service delivery.
Operational Impact
Quantitative Benefit
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