实例探究 > Spotlight: Cass County Council on Aging, Inc.

Spotlight: Cass County Council on Aging, Inc.

公司规模
SME
地区
  • America
国家
  • United States
产品
  • Ecolane DRT scheduling and dispatching software
  • Ecolane Deviated Fixed Route software
  • Ecolane Reporting System
技术栈
  • Real-time continuous optimization
  • Electronic Signature Capture
  • Web-based automated scheduling
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 功能应用 - 远程监控系统
  • 分析与建模 - 实时分析
  • 功能应用 - 企业资源规划系统 (ERP)
适用行业
  • 运输
  • 医疗保健和医院
适用功能
  • 物流运输
  • 商业运营
用例
  • 车队管理
  • 预测性维护
  • 远程资产管理
服务
  • 系统集成
  • 软件设计与工程服务
  • 培训
关于客户
Cass County Council on Aging, Inc. is a non-profit organization dedicated to providing services and support to the elderly population in Cass County. The organization offers a range of services including transportation, meal delivery, and various wellness programs. With a focus on improving the quality of life for seniors, the Council on Aging aims to ensure that elderly residents have access to essential services that enable them to live independently and with dignity. The organization operates with a relatively small team but has a significant impact on the community it serves.
挑战
Cass County Council on Aging faced several challenges in their operations. They needed to increase overall efficiency to respond to customer urgencies and improve productivity to realize cost savings. The organization was also looking to move away from manual processes to accommodate more riders and required a sophisticated reporting system with ad-hoc reporting tools. Additionally, managing deviated fixed routes with flexible programming was a significant challenge.
解决方案
To address these challenges, Cass County Council on Aging implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in efficiently managing transportation schedules and dispatching, ensuring that trips are optimized based on real-life conditions. Additionally, they adopted Ecolane's Deviated Fixed Route software to better accommodate rider needs. The advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was also integrated to provide comprehensive reporting capabilities. Furthermore, the implementation included Electronic Signature Capture on the MDT for real-time arrival and departure information, enhancing the overall efficiency and accuracy of their operations.
运营影响
  • The organization now benefits from comprehensive point-and-click reporting on any metric the system captures, allowing for better data-driven decision-making.
  • The web-based, automated scheduling and dispatching software solution has fully automated their scheduling processes, keeping trips moving efficiently based on driver performance to maintain high on-time performance (OTP).
  • Self-service options such as web-based requests, SMS, and a mobile app have been introduced, providing more flexibility and convenience for riders.
  • Continuous optimization of schedules as real-life conditions change ensures that the system remains efficient and responsive.
  • The user-friendly interface, along with tutorial videos and an online learning management system, has made it easier for staff to adapt to the new system.
数量效益
  • 93% On-time Performance (OTP)

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