Spotlight: Cass County Council on Aging, Inc.
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Deviated Fixed Route software
- Ecolane Reporting System
Tech Stack
- Real-time continuous optimization
- Electronic Signature Capture
- Web-based automated scheduling
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Transportation
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
Cass County Council on Aging, Inc. is a non-profit organization dedicated to providing services and support to the elderly population in Cass County. The organization offers a range of services including transportation, meal delivery, and various wellness programs. With a focus on improving the quality of life for seniors, the Council on Aging aims to ensure that elderly residents have access to essential services that enable them to live independently and with dignity. The organization operates with a relatively small team but has a significant impact on the community it serves.
The Challenge
Cass County Council on Aging faced several challenges in their operations. They needed to increase overall efficiency to respond to customer urgencies and improve productivity to realize cost savings. The organization was also looking to move away from manual processes to accommodate more riders and required a sophisticated reporting system with ad-hoc reporting tools. Additionally, managing deviated fixed routes with flexible programming was a significant challenge.
The Solution
To address these challenges, Cass County Council on Aging implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in efficiently managing transportation schedules and dispatching, ensuring that trips are optimized based on real-life conditions. Additionally, they adopted Ecolane's Deviated Fixed Route software to better accommodate rider needs. The advanced Ecolane Reporting System, along with an ad-hoc reporting tool, was also integrated to provide comprehensive reporting capabilities. Furthermore, the implementation included Electronic Signature Capture on the MDT for real-time arrival and departure information, enhancing the overall efficiency and accuracy of their operations.
Operational Impact
Quantitative Benefit
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