Spotlight: Bis-Man Transit
公司规模
SME
地区
- America
国家
- United States
产品
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane mobile app
- Advanced Ecolane Reporting System
技术栈
- Real-time continuous optimization
- Adhoc reporting tool
- Interactive Voice Response (IVR)
- SMS Text Messaging
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
Bis-Man Transit is a public transportation service provider operating in the United States. They offer a range of transit services, including paratransit, to meet the needs of their community. With a focus on providing reliable and efficient transportation, Bis-Man Transit serves a diverse customer base, including individuals with disabilities and those requiring specialized transportation services. The organization is committed to enhancing customer satisfaction and operational efficiency through the adoption of advanced technologies and innovative solutions.
挑战
Bis-Man Transit faced several challenges that needed addressing to improve their overall operations. They aimed to increase productivity to realize cost savings and improve on-time performance for better customer service. Additionally, they sought to reduce costs through improved efficiencies and required a sophisticated reporting system with ad-hoc reporting tools. Real-time vehicle GPS positioning and a daily operations service dashboard to monitor paratransit in real-time were also essential needs.
解决方案
To address these challenges, Bis-Man Transit implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in maintaining high on-time performance by continuously adjusting schedules based on real-life conditions. Additionally, they adopted Ecolane Touch Screen MDT software for real-time arrival and departure information, and an advanced Ecolane Reporting System along with an Adhoc reporting tool for comprehensive reporting capabilities. The solution also included self-service web bookings, an Ecolane mobile app for trip booking, SMS text messaging to customers announcing vehicle arrival, and Interactive Voice Response (IVR) for call-outs and floodgate messaging.
运营影响
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