Spotlight: Bis-Man Transit
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane mobile app
- Advanced Ecolane Reporting System
Tech Stack
- Real-time continuous optimization
- Adhoc reporting tool
- Interactive Voice Response (IVR)
- SMS Text Messaging
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Bis-Man Transit is a public transportation service provider operating in the United States. They offer a range of transit services, including paratransit, to meet the needs of their community. With a focus on providing reliable and efficient transportation, Bis-Man Transit serves a diverse customer base, including individuals with disabilities and those requiring specialized transportation services. The organization is committed to enhancing customer satisfaction and operational efficiency through the adoption of advanced technologies and innovative solutions.
The Challenge
Bis-Man Transit faced several challenges that needed addressing to improve their overall operations. They aimed to increase productivity to realize cost savings and improve on-time performance for better customer service. Additionally, they sought to reduce costs through improved efficiencies and required a sophisticated reporting system with ad-hoc reporting tools. Real-time vehicle GPS positioning and a daily operations service dashboard to monitor paratransit in real-time were also essential needs.
The Solution
To address these challenges, Bis-Man Transit implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in maintaining high on-time performance by continuously adjusting schedules based on real-life conditions. Additionally, they adopted Ecolane Touch Screen MDT software for real-time arrival and departure information, and an advanced Ecolane Reporting System along with an Adhoc reporting tool for comprehensive reporting capabilities. The solution also included self-service web bookings, an Ecolane mobile app for trip booking, SMS text messaging to customers announcing vehicle arrival, and Interactive Voice Response (IVR) for call-outs and floodgate messaging.
Operational Impact
Quantitative Benefit
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