Spotlight: Akron METRO
公司规模
1,000+
地区
- America
国家
- United States
产品
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Web Self-Service Customer Scheduling
- Advanced Ecolane Reporting System
- Ad-hoc Reporting Tool
技术栈
- Android tablets
- Turn-by-turn navigation
- Web-based solution
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Akron METRO is a public transportation provider serving the Akron, Ohio area. They operate a fleet of vehicles that provide various transit services, including paratransit for individuals with disabilities. With a commitment to improving mobility and accessibility for their community, Akron METRO sought to enhance their operational efficiency and customer satisfaction through advanced technological solutions. Their goal was to upgrade their scheduling and dispatching capabilities to better manage their fleet and meet the growing demand for their services.
挑战
Akron METRO faced significant challenges with their outdated paratransit and AVL software, which was unable to handle the large volume of scheduling required. This inadequacy forced them to outsource some rides to local taxi companies, as their system couldn't manage the capacity. The previous system's limitations led to inefficiencies and a lack of real-time optimization, which hindered their ability to provide timely and reliable services to their customers.
解决方案
To address these challenges, Akron METRO implemented Ecolane's DRT scheduling and dispatching software. This solution included the Ecolane Touch Screen MDT software with turn-by-turn navigation, running on Android tablets, which provided drivers with real-time directions and updates. Additionally, the Ecolane Web Self-Service Customer Scheduling allowed customers to book and manage their rides online, enhancing convenience and accessibility. The advanced Ecolane Reporting System, along with the Ad-hoc Reporting Tool, provided comprehensive data analysis and reporting capabilities, enabling Akron METRO to monitor performance and make data-driven decisions.
运营影响
数量效益
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