Spotlight: Akron METRO
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT scheduling and dispatching software
- Ecolane Touch Screen MDT software
- Ecolane Web Self-Service Customer Scheduling
- Advanced Ecolane Reporting System
- Ad-hoc Reporting Tool
Tech Stack
- Android tablets
- Turn-by-turn navigation
- Web-based solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Akron METRO is a public transportation provider serving the Akron, Ohio area. They operate a fleet of vehicles that provide various transit services, including paratransit for individuals with disabilities. With a commitment to improving mobility and accessibility for their community, Akron METRO sought to enhance their operational efficiency and customer satisfaction through advanced technological solutions. Their goal was to upgrade their scheduling and dispatching capabilities to better manage their fleet and meet the growing demand for their services.
The Challenge
Akron METRO faced significant challenges with their outdated paratransit and AVL software, which was unable to handle the large volume of scheduling required. This inadequacy forced them to outsource some rides to local taxi companies, as their system couldn't manage the capacity. The previous system's limitations led to inefficiencies and a lack of real-time optimization, which hindered their ability to provide timely and reliable services to their customers.
The Solution
To address these challenges, Akron METRO implemented Ecolane's DRT scheduling and dispatching software. This solution included the Ecolane Touch Screen MDT software with turn-by-turn navigation, running on Android tablets, which provided drivers with real-time directions and updates. Additionally, the Ecolane Web Self-Service Customer Scheduling allowed customers to book and manage their rides online, enhancing convenience and accessibility. The advanced Ecolane Reporting System, along with the Ad-hoc Reporting Tool, provided comprehensive data analysis and reporting capabilities, enabling Akron METRO to monitor performance and make data-driven decisions.
Operational Impact
Quantitative Benefit
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