南美金融通过提高网络可视性管理数据中心转型
公司规模
1,000+
地区
- America
国家
- Other
产品
- nGeniusONE Service Assurance platform
- NETSCOUT Certified InfiniStreamNG software appliances
技术栈
- Virtual platform
- Private cloud environment
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 私有云
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这家领先的南美信用合作社在全国拥有广泛的业务，为其 400 万客户所在的社区提供本地银行服务。作为这一区域交付承诺的一部分，该银行拥有 1,800 多家当地分支机构，拥有 10,000 多名员工，并维护着庞大的自动柜员机网络。为了帮助银行管理支持该交付网络所需的业务服务，信息技术 (IT) 运营着三个区域数据中心。近年来，该 IT 团队一直致力于通过战略性地更新其网络安全环境以及利用混合云和虚拟平台效率来改善金融服务交付。
挑战
该银行面临着多项挑战。银行长期使用的网络性能管理 (NPM) 工具的功能限制带来了网络可见性挑战，促使开发、服务和基础设施 IT 团队提出技术改进要求。此外，这种传统的 NPM 技术无法为 IT 团队提供当地分支机构的可见性，而这对于确保高质量的用户体验和高效的金融服务交付是必不可少的。由于缺乏清晰的端到端可见性，这些 IT 团队在运营时缺少对基线网络、应用程序和业务服务监控至关重要的源数据。在第三方技术元素丰富且存在系统集成商的环境中，这些 IT 团队需要可靠的监控、故障排除和根本原因分析解决方案来区分性能问题是源于他们的供应商解决方案还是银行的内部环境。除了这些日常挑战之外，正在进行的数据中心转型需要额外的 IT 周期才能完成。通过这个项目，网络的核心正在迁移到下一代技术，并建立了一个额外的数据中心位置，现在有一个新的 IT 团队负责其性能。
解决方案
在选择符合 IT 团队对开放计算解决方案偏好的 NETSCOUT 服务保证平台之前，该银行对行业网络和应用程序监控解决方案进行了严格的评估。借助此解决方案，nGeniusONE 性能分析可在银行私有云环境中运行的虚拟平台上运行。NETSCOUT 认证的 InfiniStreamNG (ISNG) 软件设备安装在网络边缘，以增强 IT 团队的企业监控能力。在评估过程中，nGeniusONE 的综合服务仪表板和服务监控视图被证明可以满足各种业务和技术要求。与仅限于 Web 监控的其他解决方案方法相比，nGeniusONE 的卡处理和数据库服务监控器提供的视图非常适合满足银行的交易处理要求。nGeniusONE 通用监控器为 IT 提供了灵活性，可以监控其环境中部署的几乎任何商业或自定义应用程序。因此，IT 快速定制了 nGeniusONE 实时分析视图，以获得对其环境中运行的一套关键应用程序和服务的单一窗格可见性。借助 NETSCOUT 解决方案，IT 团队可以获得活动、性能和错误的“之前、期间和之后”的分析视图，这对于确保迁移到新数据中心或混合云的业务服务不会受到这些转换的不利影响是必不可少的。
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