Scaling Our Internal & External Help Desks with BeyondTrust Remote Support
公司规模
1,000+
地区
- America
国家
- United States
产品
- BeyondTrust Remote Support
- BeyondTrust Endpoint Privilege Management
技术栈
- Hyperconverged internet appliances
- 64-bit virtual machines
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 网络安全和隐私 - 网络安全
适用行业
- 金融与保险
适用功能
- 商业运营
- 人力资源
用例
- 网络安全
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
The customer is one of the world's largest payment and processing companies that has been aggressively expanding in the fintech space through acquisitions. The company has a large scale of operations, with several remote support websites and data centers accumulated due to the acquisition of other companies and the launch of new products. The company has a diverse range of internal and external users, including help desk technicians, network engineers, database administrators, and customers worldwide.
挑战
The company, one of the world's largest payment and processing companies, has been aggressively expanding in the fintech space through acquisitions. This rapid growth has necessitated the scaling of all support systems and personnel to meet the increased demand for expertise. The company had accumulated seven different remote support websites and several data centers due to the acquisition of other companies and the launch of new products. The challenge was to streamline these systems and improve the efficiency and security of their support operations.
解决方案
The company adopted BeyondTrust Remote Support, an appliance-based tool that securely connects to various devices on the internal network or anywhere else in the world. It offers enterprise-grade, scalable remote support, access, and control tools. A real-time dashboard monitors IT help desk performance and allows for the allocation of staff and IT resources as needed. The company also moved from 32-bit bare metal servers to 64-bit virtual machines, improving security and allowing for an upgrade to the latest version of BeyondTrust Remote Support. This new infrastructure was easier to manage and allowed the company to consolidate its remote support websites. BeyondTrust Remote Support also offers end-to-end encryption and port management, providing robust network security.
运营影响
数量效益
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