技术
- 分析与建模 - 实时分析
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 造纸
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 最后一英里交付
- 供应链可见性(SCV)
关于客户
Sappi Europe 是 Sappi Limited 的一个部门,Sappi Limited 是一家总部位于南非的全球领先的纸浆、纸张、包装和可持续木纤维产品和解决方案供应商。该公司拥有 10 家工厂,每年生产 370 万吨纸张和 112 万吨纸浆,员工超过 5,600 人。尽管在市场中占据主导地位,但 Sappi 仍面临着市场供应增加带来的挑战,这促使需要降低成本和更加关注客户。
挑战
Sappi Europe 是 Sappi Limited 的子公司,是全球领先的纸浆、纸张、包装和可持续木纤维产品和解决方案供应商。尽管在市场上占据主导地位,但该公司在优化供应链和改善客户服务方面面临着重大挑战。市场供应的增加导致产能过剩,需要降低成本并更加关注客户。 Sappi 还面临着越来越大的数字化运营压力,其供应链是重点关注的领域。一个重大挑战是,50% 的客户服务查询与发货状态相关,需要大量时间和管理工作。
解决方案
Sappi 与 Shippeo 合作提供了一个与 300 多家货运代理商和分包承运商连接的单一平台,使所有供应链合作者能够共享相同的实时单一货运视图。该平台还为 Sappi 提供了更轻松地加入承运商的灵活性,并收集有关承运商绩效的实时见解。该解决方案已在多个国家/地区部署,并计划添加更多国家/地区。该平台还通过共享更多交付信息、减少客户服务中心收到的联系数量来帮助满足不断变化的 B2B 客户期望。通过主动共享有关发货状态和预计交货时间的自动通知,查询数量大幅减少。这依赖于高度准确和可靠的 ETA 预测,Sappi 发现 Shippeo 的 ETA 计算是最完善的,考虑到了 200 多个数据参数。
运营影响
数量效益
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