Ricoh Leasing Revamps BI with WebFOCUS
公司规模
1,000+
地区
- Asia
国家
- Japan
产品
- WebFOCUS
技术栈
- Data Warehouse
- Business Intelligence Tool
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 实时分析
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 软件设计与工程服务
- 系统集成
关于客户
Ricoh Leasing was established in 1976 for sales promotion of Ricoh products, leasing products such as medical equipment, industrial machine tools, and vehicles, as well as providing collection, loan, and financial services for these leases. The company has a large field staff that deals with many different kinds of customers. In a mature business like leasing, the field and management have to communicate well in order to find new customers and make the most of their existing customer base. The company had initially built a data warehouse and acquired a business intelligence tool as a logical first step for accessing more customer and prospect information and bringing the field and management together. However, the system did not catch on with the field staff, who were used to their own different systems and did not have the time to learn a new tool that did not exactly suit their needs.
挑战
Ricoh Leasing, a company that leases products such as medical equipment, industrial machine tools, and vehicles, and provides collection, loan, and financial services for these leases, was facing challenges with its data warehouse system. The system was slow, required a lot of paper, data was not being used effectively or practically and security was questionable. The field staff, who deal with many different kinds of customers, had developed their own systems for handling customer information. The data warehouse system, as it was originally designed and implemented, did not catch on with the field. The original business intelligence tool was attractive for power users, but not for most people in the field, who were used to their own different systems and did not have the time to learn a new tool that did not exactly suit their needs. To make it more accessible, the Information Systems Division switched from a client/server-based to a Web-based system. This, however, made the cost prohibitive, because licensing was based on the number of users, and with Web-based access the number of users was now potentially the whole company. The Web-based system also raised security concerns.
解决方案
Ricoh Leasing turned to WebFOCUS, TCF consultants, and K.K. Ashisuto, Japan’s premier distributor of computer software packages for large enterprises and an Information Builders representative. The consultants, software, and applications all worked together seamlessly, providing the complete application Ricoh Leasing desired. WebFOCUS helped Ricoh Leasing shorten the working hours necessary for system operation, cut costs, and improved the functioning of the system. Among other functions, Ricoh can now manage a track record by employee grade, goods, and place-of-business. As a result, managers can make much quicker decisions. The biggest change, though, is the mobility of information, greatly improving communication within the company. In addition, the system now logs who acquires what information, making it easy to verify security and also to see how the system is actually being used, again improving communication and operations.
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Real-time In-vehicle Monitoring
The telematic solution provides this vital premium-adjusting information. The solution also helps detect and deter vehicle or trailer theft – as soon as a theft occurs, monitoring personnel can alert the appropriate authorities, providing an exact location.“With more and more insurance companies and major fleet operators interested in monitoring driver behaviour on the grounds of road safety, efficient logistics and costs, the market for this type of device and associated e-business services is growing rapidly within Italy and the rest of Europe,” says Franco.“The insurance companies are especially interested in the pay-per-use and pay-as-you-drive applications while other organisations employ the technology for road user charging.”“One million vehicles in Italy currently carry such devices and forecasts indicate that the European market will increase tenfold by 2014.However, for our technology to work effectively, we needed a highly reliable wireless data network to carry the information between the vehicles and monitoring stations.”
Case Study
Safety First with Folksam
The competitiveness of the car insurance market is driving UBI growth as a means for insurance companies to differentiate their customer propositions as well as improving operational efficiency. An insurance model - usage-based insurance ("UBI") - offers possibilities for insurers to do more efficient market segmentation and accurate risk assessment and pricing. Insurers require an IoT solution for the purpose of data collection and performance analysis
Case Study
Smooth Transition to Energy Savings
The building was equipped with four end-of-life Trane water cooled chillers, located in the basement. Johnson Controls installed four York water cooled centrifugal chillers with unit mounted variable speed drives and a total installed cooling capacity of 6,8 MW. Each chiller has a capacity of 1,6 MW (variable to 1.9MW depending upon condenser water temperatures). Johnson Controls needed to design the equipment in such way that it would fit the dimensional constraints of the existing plant area and plant access route but also the specific performance requirements of the client. Morgan Stanley required the chiller plant to match the building load profile, turn down to match the low load requirement when needed and provide an improvement in the Energy Efficiency Ratio across the entire operating range. Other requirements were a reduction in the chiller noise level to improve the working environment in the plant room and a wide operating envelope coupled with intelligent controls to allow possible variation in both flow rate and temperature. The latter was needed to leverage increased capacity from a reduced number of machines during the different installation phases and allow future enhancement to a variable primary flow system.
Case Study
Automated Pallet Labeling Solution for SPR Packaging
SPR Packaging, an American supplier of packaging solutions, was in search of an automated pallet labeling solution that could meet their immediate and future needs. They aimed to equip their lines with automatic printer applicators, but also required a solution that could interface with their accounting software. The challenge was to find a system that could read a 2D code on pallets at the stretch wrapper, track the pallet, and flag any pallets with unread barcodes for inspection. The pallets could be single or double stacked, and the system needed to be able to differentiate between the two. SPR Packaging sought a system integrator with extensive experience in advanced printing and tracking solutions to provide a complete traceability system.
Case Study
Transforming insurance pricing while improving driver safety
The Internet of Things (IoT) is revolutionizing the car insurance industry on a scale not seen since the introduction of the car itself. For decades, premiums have been calculated using proxy-based risk assessment models and historical data. Today, a growing number of innovative companies such as Quebec-based Industrielle Alliance are moving to usage-based insurance (UBI) models, driven by the advancement of telematics technologies and smart tracking devices.
Case Study
MasterCard Improves Customer Experience Through Self-Service Data Prep
Derek Madison, Leader of Business Financial Support at MasterCard, oversees the validation of transactions and cash between two systems, whether they’re MasterCard owned or not. He was charged with identifying new ways to increase efficiency and improve MasterCard processes. At the outset, the 13-person team had to manually reconcile system interfaces using reports that resided on the company’s mainframe. Their first order of business each day was to print 20-30 individual, multi-page reports. Using a ruler to keep their place within each report, they would then hand-key the relevant data, line by line, into Excel for validation. “We’re talking about a task that took 40-80 hours each week,” recalls Madison, “As a growing company with rapidly expanding product offerings, we had to find a better way to prepare this data for analysis.”
