Reduced Errors and More Efficient Scheduling Encourages Growth
公司规模
11-200
地区
- America
国家
- United States
产品
- TripSpark Demand Response Software
技术栈
- Demand Response Software
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 车队管理系统 (FMS)
- 功能应用 - 远程监控系统
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
服务
- 软件设计与工程服务
- 系统集成
关于客户
Hiawathaland Transit (HT), operated by Three Rivers Community Action, is a rural/small urban public transportation company serving over 4 counties and 17 cities in southeastern Minnesota. They provide a combination of deviated flex routes, paratransit vehicles, and volunteer drivers, catering to a diverse range of riders including school children, the elderly, and those with special needs. HT is committed to customer satisfaction, safety, and reliability, aiming to provide affordable and dependable transport to those without access to certain areas. Over 20 years, they have grown from a single paratransit vehicle to a significant community service provider.
挑战
As ridership grew and service needs increased, Hiawathaland Transit discovered the benefits of more efficient scheduling, trip booking, and driver management. The manual paper manifest system became inadequate, leading to errors and a decline in service quality. Riders experienced forgotten days on subscriptions, individuals left on schedules they had previously canceled, and backlogged radio channels preventing communication. This decline in dependability risked losing riders, prompting the need for a solution that could maintain their personal devotion to communities while scaling up operations.
解决方案
Hiawathaland Transit implemented TripSpark’s demand response software to address their scheduling and data entry issues. The software streamlined data entry and provided reports suggesting optimal routes. The flexible and accessible database stored vital information for quick reference, ensuring on-time service and remembering individual rider needs. The implementation went smoothly, allowing operators and dispatchers to start using the system immediately. TripSpark’s support team provided necessary assistance, ensuring a seamless transition. The software improved scheduling of repeat riders, reduced errors, and enhanced overall efficiency, leading to better customer satisfaction.
运营影响
数量效益
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