Reduced Errors and More Efficient Scheduling Encourages Growth
Company Size
11-200
Region
- America
Country
- United States
Product
- TripSpark Demand Response Software
Tech Stack
- Demand Response Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Hiawathaland Transit (HT), operated by Three Rivers Community Action, is a rural/small urban public transportation company serving over 4 counties and 17 cities in southeastern Minnesota. They provide a combination of deviated flex routes, paratransit vehicles, and volunteer drivers, catering to a diverse range of riders including school children, the elderly, and those with special needs. HT is committed to customer satisfaction, safety, and reliability, aiming to provide affordable and dependable transport to those without access to certain areas. Over 20 years, they have grown from a single paratransit vehicle to a significant community service provider.
The Challenge
As ridership grew and service needs increased, Hiawathaland Transit discovered the benefits of more efficient scheduling, trip booking, and driver management. The manual paper manifest system became inadequate, leading to errors and a decline in service quality. Riders experienced forgotten days on subscriptions, individuals left on schedules they had previously canceled, and backlogged radio channels preventing communication. This decline in dependability risked losing riders, prompting the need for a solution that could maintain their personal devotion to communities while scaling up operations.
The Solution
Hiawathaland Transit implemented TripSpark’s demand response software to address their scheduling and data entry issues. The software streamlined data entry and provided reports suggesting optimal routes. The flexible and accessible database stored vital information for quick reference, ensuring on-time service and remembering individual rider needs. The implementation went smoothly, allowing operators and dispatchers to start using the system immediately. TripSpark’s support team provided necessary assistance, ensuring a seamless transition. The software improved scheduling of repeat riders, reduced errors, and enhanced overall efficiency, leading to better customer satisfaction.
Operational Impact
Quantitative Benefit
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