Reaching organizational goals with data accessibility
公司规模
1,000+
地区
- America
国家
- United States
产品
- Visier People
技术栈
- People Analytics Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 分析与建模 - 实时分析
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 金融与保险
适用功能
- 商业运营
- 人力资源
服务
- 数据科学服务
- 系统集成
关于客户
The customer is a large American financial services company with over 8,000 employees. It operates in three core lines of business: retail banking, business banking, and wealth management. The company underwent an organizational review in 2016, which revealed inefficiencies in its structure. Following the review, the company implemented significant changes to improve efficiency, including reducing the percentage of managers, decreasing organizational layers, and optimizing the admin-to-manager ratio. The company is committed to maintaining these improvements through continuous monitoring and data accessibility.
挑战
This American financial services company has over 8,000 employees and three core lines of business (retail banking, business banking, and wealth management). In 2016, an organizational review conducted by a consulting firm revealed that the company was performing well below the industry benchmark for organizational efficiency vis a vis span of control and layers. Acting on the consulting firm’s recommendations, the company brought the percentage of its manager population down from 30% to 15%, reduced the layers of the organization from 10 to 8 and reduced the number of administrative employees per manager. While this new optimal structure helps the company avoid costly organizational bloat, maintaining the targets requires continuous monitoring.
解决方案
The financial services company uses Visier People to track a number of measures called 'organizational health metrics.' Metrics include span of control (the number of employees reporting to a single manager), layers (the number of reporting levels from top to bottom) and player coach (the percentage of managers who manage three or fewer employees). The company also monitors contingent labor usage and its admin-to-manager ratio. Before adopting a people analytics platform, HR generated the organizational health metrics using spreadsheets, which was labor-intensive and only allowed for annual reporting. With Visier, the HR team can deliver the organizational health metrics as a slideshow on a monthly basis, and leaders have on-demand access to the data. This regular tracking allows leaders to have more frequent conversations with managers who are not meeting their span of control targets and helps managers make informed staffing decisions.
运营影响
数量效益
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