QSuper Retools for a More Competitive Market with TIBCO
公司规模
Large Corporate
地区
- Pacific
国家
- Australia
产品
- TIBCO ActiveMatrix BusinessWorks
- TIBCO ActiveMatrix BPM
技术栈
- TIBCO ActiveMatrix BusinessWorks
- TIBCO ActiveMatrix BPM
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 过程控制与优化
服务
- 软件设计与工程服务
- 系统集成
关于客户
QSuper is a superannuation fund based in Australia, managing retirement funds for a diverse range of customers. As one of the largest and oldest superannuation funds in the country, QSuper has a significant responsibility to ensure the financial well-being of its members. The organization is committed to providing excellent customer service and operational efficiency to meet the evolving needs of its members. With a focus on innovation and adaptability, QSuper aims to stay competitive in a dynamic market by leveraging advanced technologies and streamlined processes.
挑战
As QSuper transitions to providing superannuation management for a broader range of customers, the demands of a more competitive market suggested the need for change. The company aimed to improve operational efficiencies by streamlining back-office functions and reducing costs. QSuper faced challenges with application silos created by various business functions running separate operations and point-to-point interfaces that resulted in a brittle integration infrastructure and disjointed communications. This complexity made it difficult to deliver solutions promptly, affecting customer experience and increasing costs due to inefficiencies in communications.
解决方案
QSuper partnered with TIBCO to implement a services-oriented architecture, utilizing TIBCO ActiveMatrix BusinessWorks integration platform and TIBCO ActiveMatrix BPM business process management software. This partnership provided a solid foundation for delivering better customer service and improving back-office processing efficiencies. The new architecture allowed QSuper to respond more flexibly to changing conditions and regulatory environments, streamline processes, and reduce costs. The integration platform also enabled QSuper to eliminate functional silos, improve visibility across development and production environments, and ensure compliance with defined standards.
运营影响
数量效益
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