PostFinance Enhances Client Services with Information Builders’ Analytics Platform
公司规模
1,000+
地区
- Europe
国家
- Switzerland
产品
- WebFOCUS Portal
- Active Technologies
- SAP adapter
- DB2 adapter
技术栈
- WebFOCUS
- SAP
- DB2
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 实时分析
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 质量预测分析
- 实时定位系统 (RTLS)
服务
- 软件设计与工程服务
关于客户
PostFinance Ltd is the leading Swiss retail financial institution, ranking first in payment transactions in Switzerland. The company is number one in payment transactions and is one of the leading Swiss retail financial institutions. Modernizing its core banking systems is an ongoing priority for the company. To continue to thrive in Switzerland’s dynamic financial markets, PostFinance needs fresh insight into every dimension of its business. The company's management was quick to realize that the existing BI platform was no longer able to meet corporate requirements for delivering current insight and enabling excellent customer support.
挑战
PostFinance Ltd, a leading Swiss retail financial institution, was facing challenges with its existing BI platform. The platform lacked functionality and flexibility, making reporting cumbersome and leading to a low user adoption rate. The company's existing BI tools were not embraced by the user community due to their lack of flexibility and functionality. As a result, many departments supplemented these basic BI tools with Microsoft Excel, leading to a heterogeneous BI landscape that ran counter to the information strategy and target architecture, and made system maintenance more complex.
解决方案
PostFinance executives launched a high-priority program to find a more effective system that could improve organizational efficiency and enhance client services. They chose Information Builders’ WebFOCUS business intelligence (BI) and analytics platform. The new self-service platform was intended to fulfill several requirements including uniform and integrated architecture, short time to market in report generation, mobile capabilities with data encryption and straightforward connections to the existing identity management system, better data visualization capabilities, drill-down capability at all levels, expandability and easy integration with other PostFinance applications, increased user acceptance thanks to simpler reporting functions, more flexibility in the implementation of self-service applications, and easier administration. The WebFOCUS architecture is built on a tight security model that includes single sign-on, metadata-based deployment, multitenancy templates, and a fine-grained security model.
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