NAVEX > 实例探究 > PolicyTech® Helps Ocwen Financial Corporation Keep Pace with Regulatory Demands

PolicyTech® Helps Ocwen Financial Corporation Keep Pace with Regulatory Demands

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公司规模
1,000+
地区
  • America
国家
  • United States
产品
  • PolicyTech®
技术栈
  • Cloud-based solution
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Productivity Improvements
技术
  • 平台即服务 (PaaS) - 数据管理平台
适用行业
  • 金融与保险
适用功能
  • 商业运营
用例
  • 监管合规监控
服务
  • 云规划/设计/实施服务
关于客户
Ocwen Financial Corporation is one of the largest mortgage companies in America with over 9,000 employees. Founded in 1988, Ocwen originates both traditional and reverse mortgage loans and specializes in helping families achieve their financial and homeownership goals. The company also provides innovative automotive floorplan financing and commercial mortgage servicing solutions for business partners. Recently, the company faced regulatory demands that required a new, more robust governance process for the company’s policies. They needed a solution that would meet the demands of regulators as well as deliver significant business value.
挑战
Ocwen Financial Corporation, a large mortgage company in America, was facing a demanding regulatory environment. The regulatory expectations in the financial services industry had risen dramatically, and the company was held to a high bar. They faced regulatory demands that required a new, more robust governance process for the company’s policies. They needed a solution that would meet the demands of regulators as well as deliver significant business value. The company realized that their current tools would not be sufficient to satisfy their business needs. They needed a program built for policy management so they could manage all of their company’s policies and procedures consistently and efficiently.
解决方案
After a thorough search and RFP process, Ocwen Financial Corporation settled on NAVEX’s PolicyTech software solution. The tool is exceeding Ocwen’s expectations. PolicyTech is a secure cloud-based solution that is hosted and upgraded remotely, and comes with many predefined features, so there is very little development, customization Ocwen has to do, or IT involvement. This makes the long term cost even lower. Employees and managers alike have been happy with the short learning curve. A big selling point for users is the ability to use Microsoft® Word within the tool. They see documents in the format they’re accustomed to. It’s easy to alleviate new user apprehension and create advocates for the tool, because people immediately see how simple it is to use.
运营影响
  • Ocwen Financial Corporation wrote, reviewed, and published nearly 300 new policies and procedures in less than four months.
  • Productivity has increased substantially. With time and resources deployed more strategically, the risk management team can focus on supporting and overseeing business units in improving the quality of their controls and processes—rather than simply documenting them.
  • Several features of PolicyTech further improve efficiency. For example, powerful search and sort functions help users quickly find the documents they need. It’s also easy to view and export to Excel.
  • There is momentum to expand the use of the tool to other departments, where users can attest to other materials and documents that are not necessarily policies, such as training materials and evidence for process attestation.
数量效益
  • Ocwen Financial Corporation wrote, reviewed, and published nearly 300 new policies and procedures in less than four months, compared to the previous rate of up to two months to complete the approval of one policy.

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