Pennsylvania Housing Finance Agency Replaces MSSP with Arctic Wolf
公司规模
11-200
地区
- America
国家
- United States
产品
- Arctic Wolf Concierge Security Team
- SecureWorks
- Universal Threat Management Firewalls
技术栈
- Intrusion Detection/Prevention Sensors (IDS/IPS)
- Email Security Gateways
- Web Portal Interfaces
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 网络安全和隐私 - 端点安全
- 网络安全和隐私 - 网络安全
- 网络安全和隐私 - 安全合规
适用行业
- 金融与保险
适用功能
- 商业运营
- 设施管理
用例
- 入侵检测系统
服务
- 网络安全服务
- 系统集成
- 培训
关于客户
The Pennsylvania Housing Finance Agency (PHFA) is a quasi-government agency in Pennsylvania that collaborates with the U.S. Department of Housing and Urban Development (HUD) to provide affordable homeownership and rental apartment options for senior citizens, low/moderate-income families, and people with special needs. Headquartered in Harrisburg, with satellite offices in Pittsburgh and Philadelphia, PHFA has a small IT staff of 10 members responsible for protecting sensitive financial data and personal identifiable information (PII) of thousands of tenants. The agency's key infrastructure includes several web portal interfaces that allow customers to interact with mortgage lenders and attorneys to approve loans and rental agreements, making these applications potential attack surfaces for hackers.
挑战
PHFA faced several challenges with their previous managed security services provider, SecureWorks. The primary issues included a lack of proactive threat hunting and vulnerability assessments due to limited staffing and budgets. Additionally, the inability to create custom reports needed to assess their security posture was a significant concern. The service experience with SecureWorks was frustrating as it lacked personalized support, requiring PHFA's IT team to navigate through multiple tiers of support, often dealing with different personnel each time.
解决方案
After re-evaluating their needs, PHFA selected Arctic Wolf for their security operations. Arctic Wolf provided a personalized experience with a focus on actionable threat detection and response. The PHFA IT team appreciated having a dedicated point person available for technical questions. Arctic Wolf's Concierge Security Team conducted regular vulnerability assessments, providing monthly scans that helped prioritize which systems to patch. This added significant value and was a major reason for PHFA's satisfaction with the service. Additionally, Arctic Wolf offered 24x7 monitoring, acting as the first line of defense to stop any threats until a permanent fix could be determined by PHFA.
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