Out of the dark: Observability shines the light on SAP’s multi-cloud environment
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- Germany
- United States
产品
- SAP Fieldglass
- Sumo Logic
- Sumo Logic Continuous Intelligence Platform
技术栈
- Kubernetes
- DevOps
- Virtual Machines (VM)
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 数据科学服务
- 系统集成
- 培训
关于客户
SAP Fieldglass, part of the SAP family, is a leading provider of cloud-based Vendor Management System (VMS) solutions that help enterprises manage external talent and contingent workforces. Established in 1999, Fieldglass has the largest footprint in the VMS space, serving mainly the U.S. and European markets. Recently, there has been a shift in their growth pattern, with demand snowballing in regions outside their existing areas of business. SAP Fieldglass prides itself on a 99% customer retention rate and manages talent into the millions across 180 countries.
挑战
Scaling to meet the requirements of their expanding customer base was a mammoth challenge. The increasing data residency demands of their constantly growing clientele were proving too much to handle for the legacy model of operations and deployment SAP Fieldglass had in place. This drove the decision to transition from SAP-operated on-premises data centers to a multi-cloud approach with hyperscalers to accommodate sharp changes in data volume and requirements–moving from virtual machine (VM) architecture to Kubernetes, from a legacy IT mindset to DevOps-oriented Agile delivery. With this drastic shift, SAP Fieldglass sought an observability solution that could support their transition to ensure reliability, performance, and security both internally and for millions of end-users.
解决方案
SAP Fieldglass chose Sumo Logic to provide the continuous monitoring and security intelligence required in their ongoing transition. Sumo Logic’s powerful search and analytics engine was a huge draw, providing high-quality models with robust dimensions out of the box. This allowed SAP Fieldglass's highly skilled teams to focus on development and targeted problem-solving. Sumo Logic had all the components necessary to collect, ingest, and connect data already packaged and ready to go. The ease of implementation and the ability to monitor and visualize data allowed engineering teams to develop and release updates to the SAP Fieldglass app more efficiently. Sumo Logic Application Observability is part of a suite that helps SAP Fieldglass target and surpass ambitious availability goals in their Kubernetes infrastructure while maintaining critical KPIs like page load speeds.
运营影响
数量效益
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