Case Studies > Out of the dark: Observability shines the light on SAP’s multi-cloud environment

Out of the dark: Observability shines the light on SAP’s multi-cloud environment

Customer Company Size

Large Corporate

Region

America
Europe
Asia

Country

United States
Germany

Product

SAP Fieldglass
Sumo Logic
Sumo Logic Continuous Intelligence Platform

Tech Stack

Kubernetes
DevOps
Virtual Machines (VM)

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Digital Expertise

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Analytics & Modeling - Predictive Analytics
Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Software
Professional Service

Applicable Functions

Business Operation
Quality Assurance

Use Cases

Predictive Maintenance
Remote Asset Management

Services

System Integration
Training
Data Science Services

About The Customer

SAP Fieldglass, part of the SAP family, is a leading provider of cloud-based Vendor Management System (VMS) solutions that help enterprises manage external talent and contingent workforces. Established in 1999, Fieldglass has the largest footprint in the VMS space, serving mainly the U.S. and European markets. Recently, there has been a shift in their growth pattern, with demand snowballing in regions outside their existing areas of business. SAP Fieldglass prides itself on a 99% customer retention rate and manages talent into the millions across 180 countries.

The Challenge

Scaling to meet the requirements of their expanding customer base was a mammoth challenge. The increasing data residency demands of their constantly growing clientele were proving too much to handle for the legacy model of operations and deployment SAP Fieldglass had in place. This drove the decision to transition from SAP-operated on-premises data centers to a multi-cloud approach with hyperscalers to accommodate sharp changes in data volume and requirements–moving from virtual machine (VM) architecture to Kubernetes, from a legacy IT mindset to DevOps-oriented Agile delivery. With this drastic shift, SAP Fieldglass sought an observability solution that could support their transition to ensure reliability, performance, and security both internally and for millions of end-users.

The Solution

SAP Fieldglass chose Sumo Logic to provide the continuous monitoring and security intelligence required in their ongoing transition. Sumo Logic’s powerful search and analytics engine was a huge draw, providing high-quality models with robust dimensions out of the box. This allowed SAP Fieldglass's highly skilled teams to focus on development and targeted problem-solving. Sumo Logic had all the components necessary to collect, ingest, and connect data already packaged and ready to go. The ease of implementation and the ability to monitor and visualize data allowed engineering teams to develop and release updates to the SAP Fieldglass app more efficiently. Sumo Logic Application Observability is part of a suite that helps SAP Fieldglass target and surpass ambitious availability goals in their Kubernetes infrastructure while maintaining critical KPIs like page load speeds.

Operational Impact

Sumo Logic provided SAP with an easy-to-implement solution to monitor and visualize data, allowing engineering teams to develop and release updates to the SAP Fieldglass app more efficiently.
The ease by which Sumo Logic was picked up and implemented by their teams was fundamental in the success of their shift. Alongside creative solutions like gamification and development of internal 'Kubernauts,' implementing an observability solution that wouldn’t further complicate and increase workloads was key.
With Sumo Logic, Fieldglass teams have visibility into various layers. Now different parts of their stack were readily accessible on Sumo’s customizable dashboards, providing observability at cloud-scale.
Sumo’s cloud-native platform—with broad integration support and pre-built reports—provides Fieldglass with the real-time data monitoring, analysis, and reporting required for maintaining and demonstrating continuous compliance readiness across various compliance frameworks for different regions and industries.
Using Sumo Logic has also freed up engineering person-hours used to support other Fieldglass stakeholders. The ease of use empowered other personnel to access powerful analytics, create searches, and view search results in Sumo with little to no assistance.

Quantitative Benefit