耐克森：利用自动化和人工智能增强交付运营
技术
- 分析与建模 - 机器学习
- 分析与建模 - 实时分析
适用行业
- 水泥
- 运输
适用功能
- 物流运输
- 销售与市场营销
用例
- 最后一英里交付
- 供应链可见性(SCV)
关于客户
耐克森是能源转型领域的全球参与者，其愿景是“让未来电气化”。该公司 2020 年标准销售额为 57 亿欧元，在 38 个国家拥有约 25,000 名员工。耐克森是电缆系统和服务设计和制造领域的领导者，业务涵盖四个主要业务领域：建筑与领域、高压与项目、工业与解决方案以及电信与数据。该公司在全球经营着数十家工厂，并且随时执行数千次交货。耐克森的全球影响力形成了错综复杂、影响深远的价值链，使得供应链参与者之间的协作变得越来越复杂。
挑战
耐克森是能源转型领域的全球参与者，在管理其复杂而深远的价值链方面面临着重大挑战。该公司庞大的业务包括世界各地的数十家工厂，并且在任何特定时间都有数千次交货，很容易出现中断。这些中断通常是由于缺乏对传入交货的可见性造成的，从而导致高库存缓冲和供应链瓶颈。该公司的客户无法了解货物在哪里或谁负责这些货物，这对耐克森与他们的关系产生了负面影响。耐克森希望提高为主要客户提供的服务质量、增加利润并建立牢固、持久的客户关系。然而，仅仅增加库存缓冲并不是一个可行的解决方案，因为该公司希望将营运资金保持在最低限度。耐克森还面临整个链条的瓶颈，包括当货物意外到达客户现场时卸货延迟。该公司寻求简化其运输活动、提高可见性并增强其供应链可靠性。
解决方案
耐克森与 Shippeo 合作实施一项创新的数字服务，利用自动化和人工智能提供从工厂到客户的交付操作的端到端可见性。这项服务于 2021 年初实施，为耐克森的客户提供有关运输运营的实时见解，以提高透明度和可追溯性。它还使耐克森能够确定整个价值链的改进，以提高客户交付生态系统的弹性。新的数字服务利用自动化和人工智能为耐克森的客户提供即时信息、可靠性和效率来源。它提供实时交付跟踪、事件管理和预计到达时间 (ETA) 预测等优势。该解决方案已成为公司整体战略不可或缺的一部分，不仅影响供应链和运输职能，还影响其销售、营销和客户服务部门。与 Shippeo 的合作正在帮助耐克森创建一个由最先进技术支持的敏捷、数据驱动的供应链。
运营影响
数量效益
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